Herbert – Warwick, RI
Categories: Sales Dept.
Posted on July 14, 2010
07/10/10

Dear Mr. Chambers,
I just want to send you a note to say how pleased I am with the way your staff handled my recent purchase of a used car from your dealership. Everyone I dealt with was professional and pleasant, and delivered on every commitment. I am happy with the car I purchased and very pleased with the way I was treated.

My special thanks are for Harold Cayouette at your used Cadillac dealership in Warwick. Harold did everything he could to make the car buying procedure hassle free for me. To use the overworked expression, he exceeded my expectations. I will recommend my friends see Harold when they are looking for a new car. I was also treated very well by Bill Shaw at your Lexus dealership in Sharon when I called for information. Bill explained your procedures for moving the car I was interested in from Sharon to Warwick. Also, Paul Nischo in Warwick helped everything go smoothly.

You understand the internet sales concept! Buyers like myself prefer to research cars on the internet, and finalize as much of the deal as possible on line before going into the dealership. We specifically do not want to negotiate in the sales cubicle! Herb Chambers does an excellent job of showing your inventory on your web site. The many photos of the cars are good, and I particularly liked the Carfax reports. Thanks to you and your staff for helping me find and purchase the car I wanted.

Sincerely, Herbert

Tags: Bill Shaw / Cadillac / Harold Cayouette / Internet Sales / Lexus of Northborough / Paul Nischo / RI / warwick

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Greatest Car Buying Experience at Herb Chambers Ford of Westborough

 Ashley – Framingham, MA
Categories: Sales Dept.
Posted on July 14, 2010
7/10/10

I had the greatest car buying experience at your Westboro Ford dealership! This is the first new car I’ve bought, 2010 Ford focus SE, and the sales team did a great job walking me through every step. They never once pressured me into a car. They listened to exactly what I needed and showed me a variety of cars till I found the perfect fit. Bando and Michael Romiza went out of their way to find me a great deal and a great car that was reliable and stylish. My new car is the perfect car for me! Mike was able to meet with me a few days before the car was delivered so I could do the paper work. The day I went to pick up my car, while the service crew was cleaning and gassing it up, I started up a conversation with another sales person about having diabetes, which we both have. The next day when I returned to get my things for the car, that same associate gave me the name of a great website for diabetes related items. It was so nice of him! Everyone at the dealership was wonderful and I would refer anyone I know to Herb Chambers!


Tags: Bando / Ford Focus SE / Ford of Westborough / Michael Romiza / Sales / service
Wonderful Car Buying Experience at Herb Chambers Honda of Boston, Steve – Boston, MA
Categories: Sales Dept.
Posted

 

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Great Customer Service at Herb Chambers Lexus of Norwood,

Marsha & Tom – Dedham, MA
Categories: Service Dept.
Posted on July 2, 2010
June 30, 2010
Herb,
I just wanted to tell you what a great customer service department you have
in Sharon,Ma. Tina took great care of us and went out of her way, even
staying later to accommodate us.
Thank you,
Marsha & Tom

Tags: Customer Service / Lexus of Norwood / Tina
 

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Went the Extra Mile at Herb Chambers Lexus of Norwood

Barry – Sharon, MA
Categories: Sales Dept.
Posted on June 29, 2010
6/27/10

Dear Herb.
I wanted to let you know that I drove into your dealership in Sharon to get two wiper blades and drove out buying two pre owned Lexus's. I was really impressed with our sales person Staline Biosse, who we found to be a real genuine person , who really cared, and when wwe cam e in for delivery , w he really went the extra mile tp make the experience a wonderful one. He even personally painted the hitch that was moved from our old care to the new car, and made it look brand new. Both cars Lx460L and RX 350h were immaculate condition, . I never felt this conformable with a sales man and i’ve been buying Lexus for over 20 years. Aldo Charlie Saghbini, sales manager, and Paul Cunha, The general sales manager, were really great and went the extra mile to make a deal. Seriously, i only wanted two wiper blades that day.
Thank
Barry

Tags: Charlie Saghbini / Lexus Lx460L / Lexus RX350h / Paul Cunha / Sales / Staline Biosse
 

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Best Experience Ever at Herb Chambers Infiniti of Boston

Jason – Boston, MA
Categories: Service Dept.
Posted on June 29, 2010
June 26, 2010

Today, I went to the dealership for a routine oil change and to fix 3-4 issues with the car. It was actually the best experience that I ever had for service at your dealership as well as other dealerships.

The service advisor, Erio Perez, was polite and very knowledgeable about potential issues. He suggested that I should change the brakes even if it was not at your dealership to avoid damaging the rotors.

The mechanic, Beltron Oltron, was also very good. He was also polite and knowledgable. He sat in the car with me to diagnose the rattle that I was having. Even though I could not reproduce the rattle as loud as it usually is, never once did he say I could not hear it or that’s normal (as I heard this from other mechanics before).

I just wanted to leave some good words for the two of them. This was the best experience bringing in my car for service at any dealership.


Tags: Beltron Oltron / Erio Perez / Infiniti of Boston / service
 

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Very Pleased with our Decision at Herb Chambers Honda of Seekonk

Andrew – Warwick, RI
Categories: Herb Cares
Posted on June 29, 2010
6/23/10

my wife and i just purchased two hondas from your seekonk location,
a 2010 civic ex and a crv ex. i would like to thank the staff for a
courteous friendly efficient buying experience. we have purchased seven
honda over the years but since 2008 this our forth. a special thanks to
maged aboudib our sales rep for always keeping in contact with us, being
friendly, and not putting pressure on us to make a decision. i talked
numerous times with maged for we were unsure about what we wanted. he was
patient and my wife and i agreed on the civic and crv and are both very
pleased with our decision and very pleased with herb chambers dealership.
we will be back !

andrew


Tags: Civic EX / CRV EX / Honda of Seekonk / Maged Aboudib / Sales

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Made the Transaction as Smooth as Possible at Herb Chambers BMW Boston

Donna – Pawtucket, RI
Categories: Sales Dept.
Posted on June 29, 2010
6/23/10

Hello,
I recently purchased a vehicle from the BMW/MINI dealership in Boston. I
had the pleasure of working with Nick Lagas and Azi Parvez. I cannot
express my appreciation for the above and beyond service and assistance they
provided in the purchase of my Audi A4. They were both extremely
accommodating, and made the transaction as smooth as possible. They are
truly an asset to the Herb Chambers team.
Thanks Again!!
Donna

Tags: Audi A4 / Azi Parvez / Herb Chambers BMW of Boston / Nick Lagas / Sales

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Helpful, Honest and Reassuring at Herb Chambers Honda of Seekonk

Kevin – Attleboro, MA
Categories: Service Dept.
Posted on June 29, 2010
06/22/10

We recently had some major service work done to our Honda Odyssey.
I want to compliment your entire service team, especially Tim. He was very
helpful, honest, and reassuring. It was a pleasure working with your
company. Thanks!

Tags: Herb Chambers Honda of Seekonk / Honda Odyssey / service

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Going Above and Beyond to Make a Customer Happy at Herb Chambers Dodge of Danvers

Charlene – Pepperell, MA

Categories: Sales Dept.

Posted on June 17, 2010

Hello, I just wanted to let you know what a positive experience I had at your dealership in Danvers.

My son, who has nothing but good things to say about your dealerships, found a 2008 Nissan Altima SL at your Danvers showroom, which was exactly what I wanted. I called and asked for the Sales Manager and Bill Lee got on the phone with me, made sure it was still on the lot and set me up with a terrific, honest, no bs salesman, John Puleo. I have to say that both Bill and John went out of their way to make sure I was satisfied. And, I must say, I tested them! I discovered a few ‘dings’ on the passenger side the day I picked the car up. John said not to worry they would have them fixed for me just call when I was available to leave the car. John actually called me the following week to see when I wanted to come in.

I was provided with a rental for the day and the dings were fixed as best they could by Dent Wizard. A few days later I noticed some scratches on the rocker panel on the drivers side, I called, brought it in and they buffed them out for me. Bill assured me that if the buffing didn’t work we would figure something out (and I felt confident he would). And finally, when I originally picked up the car there was only one ‘intelligent’ key with the car, which really concerned me.

Bill called the gentleman that traded the car and asked if he would look for the extra key for me. Today I got a call from Bill saying the key had been dropped off! I would call that going above and beyond to make a customer happy! I can assure you, I will go back to Herb Chambers again and recommend them to my friends. Thank you for requiring such excellence in your dealership.

Charlene, a satisfied customer! 

Tags: Bill Lee / Dent Wizard / Herb Chambers Dodge of Danvers / John Puleo / Nissan Altima SL / Sales

Herb Chambers

 Exemplary Service at Herb Chambers Mercedes Benz of Natick

MSgt Mario, Sandy – UT

Categories: Sales Dept.

June 14, 2010

I wanted to pass on my appreciation regarding one of your employees. Stephen Boston, of Mercedes of Natick, provided outstanding assistance and customer service regarding one of your used MBZ G500s.
He provided accurate and timely information to aid us in our decision to proceed with the transaction. Unfortunately for us, there was a local buyer who elected to purchase the vehicle before we
could make a final decision.

We live in Salt Lake City, Utah and a long-distance purchase is not an easy task to accomplish. However, Steve made us feel comfortable, as if we were right next door. Though the current vehicle is
sold, we have asked Steve to keep us informed of any incoming G500s. We would be happy to work with him again and hope he is recognized for his exemplary service and attitude. Please pass on our
thanks.

Regards,

MSgt Mario

Tags: MBZ G500 / Mercedes Benz of Natick / Sales /

Herb Chambers

Extremely Friendly and Helpful at Herb Chambers Honda of Boston

Kimberly Medford, MA
Categories: Sales Dept.

Posted on June 17, 2010

06/14/10

Hi,

I just wanted to take a moment to tell you about the pleasure I had in meeting Mike and Keith, and the finance manager at Herb Chambers Honda - Boston. Everyone I met and spoke with at this
dealership were all extremely friendly and helpful, which made it the best experience I ever had when purchasing a vehicle. Keith Banks, Mike, and the finance manager are absolutely wonderful and
now that I met them, I cannot imagine buying a car from anywhere else. I intend to keep my business exclusively with them. Thank you so much for your time.

Sincerely,

Kimberly

Tags: Honda of Boston / Keith Banks / Mike / Sales Exceptional Professionalism at Herb Chambers Hyundai, Risa & Brian Randolph, MA Categories: Sales Dept. Posted
on June 14, 2010

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June 14, 2010

Hi Herb- We visited the Tom O’Brien showroom on Wednesday, May 26th and test drove the Hyundai SE. Although the salesman there was very accommodating, another female negotiating the pricing was
very unprofessional and appeared to be on some sort of power trip. As a result of her behavior, we decided to purchase the vehicle from Herb Chambers. Kym, Ira, and especially Roberto showed
exceptional professionalism. Roberto went above and beyond what we expected to make sure that our daughter received her graduation gift today by personally delivering the vehicle to our home and
spending time to explain all the features to her. We are very pleased with your staff and we think they deserve recognition for making our purchase a quick and painless process. We would recommend
anyone to your dealership with confidence. Thank you again!!!

We wish you all the best. Risa and Brian

Tags: Hyundai SE / Ira / Kym / Roberto / Sales

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Very Accommodating at Herb Chambers Flagship Motors of Lynnfield

Bill Beverly, MA

Categories: Sales Dept.

Posted on June 14, 2010

6/14/10

Herb, Just wanted to let you know my wife and I purchased a 2008 Mercedes CLK 350 CPO from Flagship Motorcars, Lynnfield this past week. The people there were very accomodating and never pushy. They
basically gave you all the info you needed to know about the car, the dealership, and then let us decide if that is what we wanted and whether we wanted to buy from them. My wife is very excited
about her “new” car especially since it is a model she fell in love with years ago and it has her initials ‘CLK’. You also had the only Blue one in stock. Now if the weather would only warm up, we
could put the top down and enjoy it fully.

Best regards,

Bill

Tags: CLK350 CPO / Flagship Motors / Mercedes-Benz / Sales Salesman Went Out of His Way at Herb Chambers Cadillac, John & Sharon Westport, MA Categories: Sales Dept.
Posted on June 14, 2010

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June 10, 2010

Purchased ‘10 CTS WGN. this past Monday in Warwick. Salesman JIM McKENNA. This is the 6th Caddi we’ve owned, the previous purchased in NH.

In all our Caddi experience never have we had a rep. better than McKenna; never. The man went out of his way with understanding, concern and responsiveness. Further, he was TOTALLY knowledgeable; ie;
he was able to answer any and all questions without consultation.

If I ran any type of a sales organization, I would hire him in a minute and, remember, we are talking about a car salesman here.

Great job.

Tags: Cadillac / Jim McKenna /

Herb Chambers

Sales Professionalism is Above and Beyond Expectations at Herb Chambers Mercedes of Natick

Linda Framingham, MA

Categories: Service Dept.

June 8, 2010

I brought my car in for service today. Aubrey Markham was the Service Advisor. It ceases to amaze me how nice he is. My car’s problems were fixed in a timely manner and his professionalism is above
and beyond anything that I could ever expect.

 Thank you for having him as an employee.

Tags: Aubrey Markham / Mercedes of Natick / service

Herb Chambers

Thank you for the Positive Experience at Herb Chambers Honda of Seekonk

Peter Swansea, MA

06/08/10

Well Herb, its been almost 3 weeks since I walked into your Seekonk location. Buying a car has not been fun for me over the years. I have bought a number of cars and have been lied to and cheated
by the best of them. When I met Noah Gardner, he was new at sales and was very nice, polite, professional, and courteous. He anwserd all my questions but if there was some thing he did not know he
told me the truth ( what a concept ) then made a call and found the correct anwser. Being a service technician for Copy Products, ACOPY, IKON for over 29 years I know how important it is to make
the customer feel like they are special. Your salesman made me feel special. That’s why I bought the Honda 2010 ODYSSEY. Noah Gardner has also called to follow up and see how I was doing…that’s
great service. Thank you, Noah, and the rest of the Seekonk team for changing my image of car salemen and for making this a positive experience.

Thank You

Peter

Tags: Honda
Odyssey / Honda of Seekonk / Noah Gardner / Sales

Herb Chambers

2nd Car Purchase in 2 Months at Herb Chambers Mini of Boston

Allan Boston, MA

June 7, 2010

My wife and I wanted to send you our second rave review of Gabriella Hanley, who sold us our second car in 2 months. My wife wrote to you about Gabriella’s great job in leasing us a new Mini at the
end of March. This past month we needed a car for our daughter, who has just finished her freshman year at college, and of course we went right back to Gabriella, who found us the perfect pre-owned
cara 2007 Toyota for our daughter. Gabriella again was thoughtful, very responsive, sized up our needs and really delivered. Kudos again to Gabriella. You’re not paying her enough.

 Regards,

A Very Satisfied Customer

Tags: Gabriella Hanley / Lease / Mini / Sales / Toyota

 Truly Outstanding Service at Herb Chambers BMW of Sudbury

Throop Lincoln, MA

Categories: Service Dept.

Posted on June 9, 2010

This letter is to praise the truly outstanding service of Colleen Silver at BMW of Sudbury. She is one of the best service representatives I have ever dealt with. Over the course of the past ten
years, she has consistently provided fast response, thoughtful advice, and is honest and friendly in all her interactions. She sets expectations well and then always meets or exceeds them.

While the whole service and technical departments are excellent, you have a true gem in Colleen Silver. You and we are lucky to have her!

Sincerely,

Throop

Herb Chambers

Excellent experience at Herb Chambers Ford of Braintree

Vanessa & Raymond Randolph, MA

Categories: Finance Dept., Sales Dept.

Posted on May 28, 2010

May 28, 2010

Mr. Chambers, Just a quick note to inform you of the excellent job two of your employee’s did for me and my wife. David DiBiasi Salesman, And Miguel (sorry don’t remember last name) business Mgr.
went well beyond their jobs responsibility to make the sale of our vehicles happen. We both had Ford leases and it was time to turn them in. I admit that my credit was well below par to say the
least, but these two gentlemen were able to make it happen. We are more than pleased with your dealership and I wanted you to know about your employee’s.

Please give my best to Miguel and hope he has recovered from his injury, and also give David a pat on the back for a job well done.

Tags: David DiBiasi / Finance / Ford of Braintree / Miguel /

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Outstanding Customer Performance and Satisfaction at Herb Chambers Ford of Braintree

Philip Chelsea, MA

Categories: Sales Dept.

Posted on May 27, 2010

May 25, 2010

I want to thank the internet, sales, and finance departments for the outstanding customer performance and satisfaction. I will be doing business with herb chambers dealerships for sales and service.
Again thank you very to herb chambers ford team !!!!!!

Tags: Finance / Ford of Braintree / Internet / Sales

Herb Chambers

Would Not Hesitate to Recommend Herb Chambers Honda of Westborough

MA Categories: Sales Dept.

Posted on May 24, 2010

May 20, 2010

Dear Mr. Chambers I want to compliment you on the way your Westborough Honda dealership is run. I purchased a Honda CRV from your dealership and it was one of the most pleasant experiences I have
had in purchasing a vehicle. Rick Rignanese (salesman) and Tom Van Fechtmann (GM) were most helpful in helping me choose the vehicle that fit my needs. They were courteous, professional and did not
use high pressure tactics that most car dealers use. I want to thank you for having people like this on staff. I would not hesitate to recommend this dealership to family and friends. I would like
to thank Rick and Tom for a pleasant experience.

THANK YOU

Tags: CRV / Honda of Westborough / Rick Rignanese / Sales / Tom Van Fechtmann

Herb Chambers

Pleasure Doing Business at Herb Chambers Land Rover Sudbury

John Boston, MA

Categories: Sales Dept.

Posted on May 24, 2010

May 19, 2010

Purchased my second new Range Rover and Dave and Joe,they have done a wonderful job.

Pleasure doing business with your dealership.

Tags: Dave / Joe / Land Rover of Sudbury /Sales

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Terrific Car at Herb Chambers BMW of Boston

Jeff Sudbury, MA

 Categories: Sales Dept.

Posted on May 24, 2010

May 17, 2010

Just a note of recognition for Abdou Merheb client advisor who guided my purchase of a preowned BMW. He is a terrific representative for your firm. He knew his stuff, had a great sense of humor
and made the purchase decision an easy one.

Please pass along this note of thanks. Our deal hit a snag at the last second and we (my wife and I) had the opportunity to meet your neice Melissa. She stepped in with Adbou and made our deal
happen. Many thanks to both Abdou and Mellissa. The car is terrific!

Jeff Tags: Abdou Merheb / BMW of Boston / Melissa / Pre-Owned / Sales

Herb Chambers

Can’t Say Enough About Herb Chambers Infiniti of Westborough

Nick and Claudine Tyngsboro, MA
Categories: Herb Chambers Cares

Posted on May 17, 2010

May 17, 2010

Dear Mr. Chambers, My wife and I recently had a desire to buy another car. We knew right away that we had to contact Anthony Carlino at you’re Westborogh Infinity dealership. We had previously
purchased an awesome Acura RSX from him last year. Anthony immediately got back to us with a great deal. We drove down from Tyngsboro to see him and although the car wasn’t for us it was still
great to reconnect with Anthony. We described the vehicle we wanted to him after going for a test drive and now have him looking out for us. I have been to dozens of dealerships in the past, but
now my wife and I refuse to go anywhere else. Even though we make a good living we definitely don’t dress the part and we look like a couple of teenagers. That has never been an issue with your
Westborough Infinity staff. In fact, now we say to everyone “We have people.” This is simply because we know for a fact that we won’t get a better deal from anyone else. We won’t get the kind of
respect and sense of friendship anywhere else. Anthony, Paul and James are our people, and we recommend them to everyone regardless of what kind of car they’re looking for. They do you great
justice and I still can’t believe I am saying all this about a car dealership. I really can’t say enough though.

A great thanks for Anthony Carlino, Paul Martineau, and James Teague…Our people. And thanks Herb for making a normally tedious task into a delightful experience. I think if we lived closer we’d
probably stop by just to say hi to everyone.

Sincerely, Nick and Claudine Tags: Acura RSX / Anthony Carlino / Infiniti of Westborough / James Teague / Paul Martineau / Sales

Herb Chambers

Found the Perfect Truck at Herb Chambers Toyota of Auburn

Michael Auburn, MA

Categories: Herb Chambers Cares

Posted on May 17, 2010

May 17, 2010

Hi, I am writing to you to let you know that the 2007 Dodge Dakota I had recently purchased is the perfect truck that I was looking for. Jason Roscavach was my sales representative and I want to
forward the message that he was extremely helpful and without a doubt is the best on the squad.

Again, Thank you.

Tags: Dodge Dakota / Jason Roscavach / Sales /

Herb Chambers

Toyota of Auburn Incredible Service Experience at Herb Chambers Toyota of Auburn

Lauren Auburn, MA
Categories: Herb Chambers Cares

Posted on May 17, 2010

May 14, 2010

I just want to say thank you for the incredible experience I had at Herb Chambers a few weeks ago. I have never been so happy or felt so comfortable as I did with the service I received when I took
my car into Herb Chambers. I was helped by Martin Dodd, service advisor, who was helpful, friendly and professional. I will never hesitate to take my car to Herb Chambers whenever I need service on
my car.

Tags: Martin Dodd / Service / Toyota of Auburn

Thrilled With My New Car From Herb Chambers BMW of Boston

Debra Boston, MA

Categories: Sales Dept., Service Dept.
Posted on May 17, 2010

May 13, 2010

I recently (yesterday!) purchased a 2011 328i from Herb Chambers BMW in Boston. I was extremely impressed with everyone with whom I had contact at the dealership. It was a great experience and I
would highly recommend your dealership to anyone! I had been looking at new BMW’s while I was on vacation in Florida, but preferred to buy at home in Boston, so contacted the dealership by phone
from Florida. Kaif Thompson was the salesperson with whom I dealt. He was extremely helpful, locating a vehicle that met all of my specifications. He was professional, knowledgeable,
straightforward, extremely pleasant and a great person with whom to do business. The two gentleman in finance that worked with me, Ozzie and Kevin were also extremely helpful, knowledgeable and
professional, and also very pleasant. Over the past several years, I have had my 2002 BMW serviced at this dealership and have also had a similar experience with your service department. In the
service dept., I have dealt primarily with Jim Miscioscia. He has offered me the same level of professional and excellent service.

I am thrilled with my new car and look forward to dealing with Herb Chambers BMW in the future!

Sincerely, Debra

Tags: BMW of Boston 328i / Jim Miscioscia / Kaif Thompson / Kevin / Ozzie / Sales

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Outstanding Buying Experience at Herb Chambers Infiniti of Westborough

Sandi Framingham, MA

Categories: Sales Dept.

Posted on May 10, 2010

May 7, 2010

My husband and I recently bought a 2010 Infinity EX35 from Herb Chambers Infinity in Westborough. The car buying experience is not usually something we enjoy, as a matter of fact the day before we
almost bought an Acura, but the sales guy was so rude actually demanding a deposit, we left and decided to seek out other options. My husband suggested I check out the Infinity EX35, I walked into
the dealership and was promptly greeted by Anthony Carlino. Being alone minus my husband I was a little worried, in the past I have had not so great experiences venturing into a car dealership
alone. Anthony understood this would be my vehicle and went above and beyond to show me the car, have me drive it and show me all the features and options available. He gave me a tour of the
facility even before we decided we wanted the car. There was no pressure what so ever, all my questions were answered and it was overall a seamless car buying experience. The deal was done promptly
and efficiently. We knew we loved the vehicle and could have went elsewhere to buy it, but we were so impressed with the outstanding customer service and attention to detail we had no need to leave.
Anthony was professional, fair and easily accessible the days following the sale with a few questions I had.

We have both agreed we look forward to working with Anthony in the future and have
already recommended him to friends who inquired of our vehicle purchase. ~

Sandi

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Very Friendly and Knowledgeable at Herb Chambers Hyundai

 MSgt Tom Southington, CT

Categories: Sales Dept.

Posted on April 30, 2010

April 30, 2010

Dear Rusty,

Just a quick hello and thank you for the bottled water the other day. It sure is always nice to just “stop-by” and be appreciated. “Matt” was very friendly and knowledgeable about the “Genesis
Coupe Lease” wow he is a go-getter and should be promoted at the earliest opportunity…

See you in October 2011…

MSgt Tom

Tags: Genesis Coupe Lease / Hyundai / Matt

Herb Chambers

A Well Earned Thank You at Herb Chambers Kia of Burlington

Janet Wilmington, MA

Categories: Service Dept.

Posted onApril 30, 2010

April 29, 2010

I can not express how wonderful my experience was when bringing in my 2009 Kia Sedona to have a problem fixed. Your service people were extremely friendly, experienced and helpful as when a
efficient. My car was fixed quickly, returned cleaned and vacuumed. I will be returning shortly for a additional repair when the part is sent6 to the repair department. I am so lucky to have such an
professional respectful dealership nearby to handle any problems. Your team deserve a well earned thank you. Oh, yeah, I love my Kia.

Tags: Kia of Burlington / Sedona /service

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Fantastic Service Rep at Herb Chambers Ford of Westborough

Peter Grafton, MA

Categories: Service Dept. Posted on April 30, 2010

4/29/10

Hi Herb,

Just wanted to drop you a quick note on one of your service people at HC Ford Westborough. I called to get information on what might be involved in getting my 2007 F-150 inspected prior to making a
long drive on our upcoming vacation. The service rep I spoke with was Carrie and she was fantastic. She listened to what I wanted (Important) and spent the time necessary to make sure I was well informed about all options, pricing, and scheduling availability. My conversation with her is enough to convince me to have my vehicle serviced at HC Ford of Westborough.

Sincerely, Peter

P.S. It would be great if your dealerships started offering Nitrogen tire inflation

Tags: Carrie / F150 / Ford of Westborough / service

Herb Chambers

Beyond Outstanding at Herb Chambers Honda of Westborough

Joe Dorchester, MA

Categories: Sales Dept. Posted on April 29, 2010

April 29, 2010

Hello,

My name is Joe. I would like to let you know that I just bought a new car at the Infiniti-Westborough. And WOW, buying from Herb Chambers-Westborough was the best thing I could have done.

This is a long story but I will try to keep it short. I bought a g37 sedan from your Westborough dealership about 3 weeks ago. First off the dealership itself is beautiful and elegant, kind of like a jewelry store for automobiles. Pranav Gil and the salesman Jess, I forgot his last name, were both great, professional and very helpful. And I walked out happy.

But soon after, I regretted getting the sedan as I am more of a coupe type person. So I decided to trade in the sedan for the coupe. So I went to the Norwood Infiniti as it was closer to my house.
And I was very shocked and disappointed at how different the car buying experience was between your dealership and that of Norwood. Norwood was horrible, they promised things they couldn’t deliver,
their salesperson was not knowledgeable of the car and its options, and the list goes on. They made me feel like they were doing me a favor by letting me trade in the car that I just bought. I felt like a second class customer and I was not treated very well.

So I decided to go back to your Westborough location. And I am so glad I did. Pranav welcomed me back again with kindness and professionalism. Pranav introduced me to salesman Anthony Carlino, who
was beyond outstanding. I can’t say enough about Anthony, he spent a whole day with me getting the deal done and he was very empathetic to my situation. Anthony knew the car inside and out. His confidence was comforting and infectious. Overall, Anthony went above and beyond his job description to not only close the “deal” but he also made me feel like a top rated customer, who won the day.
 

And even after a day, he checked in to see how I was doing.

I know I failed at making this short but I was so impressed with the Westborough Infiniti that I just wanted to let you know how wonderful your dealership was to me. I am a Boston firefighter and I will definitely recommend Herb Chambers to all my co-workers, friends and family when buying a car.

Thank you again for having a professional and knowledgeable staff.

Tags: Anthony Carlino / Infiniti / Pranav Gil / Sales / Westborough The Only Place to go for Sales and Service,

Herb Chambers

Herb Chambers Mercedes of Natick

Al Wayland, MA

Categories: Sales Dept., Service Dept.

Posted on April 29, 2010

April 28, 2010

Hi Herb, As my wife Gail and I mentioned when we sat with you at the FEI dinner last October, the guys at MB-Natick are absolutely outstanding. The Natick store has been and will continue to be the
“only” place we will go for sales and service. They are continuing to uphold the tradition of quality and integrity that I know you demonstrate in all of your business initiatives. I’m just about ready to look into my next C300 and Gail will follow in late 2010 or early 2011. J C Cabanos will be selling us our 7-8 Mercedes. On another subject, you said during your FEI presentation that you always answer e-mails and telephone calls. You reiterated same during our conversation. You are a man of your word, as several of my colleagues in the Boston business community have told me of your responsiveness to their communications. I applaud you for that. My very best wishes for continued success. Regards, Al

Tags: FEI Dinner / JC Cabanos / Mercedes Benz of Natick/ Sales / service

Herb Chambers

Treated Like Royalty at Herb Chambers Hyundai

 Denise Dudley, MA

 Categories: Herb Cares

Posted on April 29, 2010

April 28, 2010

I met with a sales associate by the name of Daniel garney. Was very personable, knew a lot about the product. Now i did not come in to buy at all and he didn't know that, and he not was pushing me
and treated me like royalty. I couldn't have been more please with him and herb chambers. I know that when i am ready to buy I would definitely buy from him.

Tags: Daniel Garney / Hyundai / Sales

Herb Chambers

Such a Great Deal at Herb Chambers Lexus of Norwood, Peter Salem, MA Categories: Sales Dept. Posted on April 29, 2010

April 28, 2010

Hi Herb, I have seen you spot-lighted on TV at an auto auction on HD theatre. You were bidding on an exotic car. I don?t think you won but your passion was evident. I also enjoyed a video of you
demonstrating a Mclaren on Boston dot com. If I had the means, I too would like have a small number of my favorite exotic rides. Anyway, I?m not but I now own my two favorite affordable cars in
the world. My last one thanks to your dealership for Lexus in Sharon. Last weekend I decided to sell my 2003 Element, which I use to move about my musical equipment amongst other things. It was a
nice vehicle but since 2004 I?ve always wanted a Scion xB gen.1. Your dealership recently took one in trade and I was lucky enough to find on web. It was exactly the car I was looking for and
because of your leadership I was able to find such a great deal for this car. The mileage was so low, you could of got at least $2000 more, which I would of passed on. It was a great buying
experience; everyone was great that I came in contact with at Lexus of Sharon.

I also own a 2001 Toyota MR2 Spyder, which is my answer to owning a Mclaren or other exotic. I know I get the same feeling driving this as you do in an exotic. Owning these two cars makes reading, watching on TV and visiting car meets more exciting.

Thank you for my latest unique car and hope to see more of you on TV and video demonstrating your exotics and at auctions. I will live my dream vicariously through my two cars and your spirit for
all things automotive.

Sincerely, Peter

Tags: Auto Auction / Boston.com / Element / Mclaren / Scion xB gen.1 / Toyota MR2 Spyder Job Well Done at Herb Chambers Danvers Chevrolet Buick Pontiac Hummer, George Danvers, MA Categories: Service Dept. Posted on April 26, 2010

April 24, 2010

I would like to thank the Service Dept. on a job well done. I went to your shop for an oil change and an inspection sticker, I got more than that. My brakes were feeling soft when applied, now they
are perfect. must of been low on fluid. As far as all other service done to my 2002 Chevy Tahoe, A1 work.

Again thank you very much. I will definitely use your service the next time I need work done on my vehicle.

George

Tags: Chevrolet / Inspection Sticker / service / Tahoe Staff Goes Above and Beyond at Herb Chambers BMW of Boston, Richard New Canaan, CT Categories: Service Dept.
Posted on April 26, 2010

Mr. Chambers,

I wanted to let you know what a great staff you have at the BMW Commonwealth ave location. My wife had driven from CT to Boston for a sensitive family matter last week and the fan clutch went out on
our 5 series, leaving my wife stranded. Rick Bunker and the rest of the team at your Commonwealth Ave location could not have done a better job of being accommodating to my wife and turning around a
very stressful situation. Rick was able to make an emergency appointment, get the five series properly repaired that day and my wife was able to drive home that afternoon.

I hope you can recognize Rick and the rest of the Commonwealth ave team members for not only doing their job well, but for going above and beyond to help out a long time BMW customer ( 20 years, 12
BMWS)

I hope you expand to Fairfield County, with Regards, RAA

Tags: 5 Series / BMW of Boston / Rick Bunker / service Leasing a Sixth Vehicle at Herb Chambers Lexus of Norwood, Catherine South Boston, MA Categories: Sales Dept. Posted on April 23, 2010

04/22/10

This afternoon I had the pleasure of working with Rob Morris over the phone to resolve a release form concern I had for a Lexus currently being leased by my mother. I called Rob on behalf of my mother as she is hearing impaired and cannot hear people easily over the telephone. I was very pleased at the level of attentiveness, knowledge and speed in which Rob responded to and resolved my inquiry. It is because of people like Rob that my family is on their way to leasing their 6th consecutive Herb Chambers vehicle. Thank you.

Enjoyable Buying Experience at Herb Chambers Mercedes of Natick, Herb Cranston, RI Categories: Sales Dept. Posted on March 29, 2010

Hello Herb,

I want to thank you for the outstanding support your Natick team offered my wife and I during our recent Mercedes purchase. I am a Sales Manager myself and I appreciate great service so I wanted to
share our great experience with you.

We live near Inskip in RI so we shopped there. We also looked at the Westwood dealership and others but between the lack of service, inaccurate information provided through their website, and their
limited selection of vehicles, we selected a vehicle at Herb Chambers of Natick. After 3 visits, we bought a Mercedes. I wish I could name all the friendly / very knowledgeable people we met. It
started with Brad who reeled me in through the internet and then we interacted with about 5 other outstanding employees to include Fred, Lou, Aidan, and a few others.

We will pick our car up this Wednesday (I think) and look forward to driving our first Mercedes. So from one Herb to another, thank you for making our buying experience an enjoyable one.

Rgds,

Herb

Tags: Aidan / Brad / Fred / Lou / Mercedes / Natick / Sales Extremely Helpful and Knowledgeable at Herb Chambers Mini of Boston, Kathy Boston, MA Categories: Sales Dept. Posted on March 29, 2010

March 26, 2010

Hi, We just leased a mini hope to get it this coming week, and had a completely positive experience with the team on Comm Ave. In particular, I have to tell you that my husband and I (who have bought and leased many cars in our 30-year marriage) have never had a better sales person than Gabriella Hanley. She was really a pleasure to deal with. She was extremely helpful and knowledgeable, and most impressively did not try to sell us something we didn’t want or need. We felt that she was really trying to find the best fit for us something we’d really be happy with.  Between her great service, and the Business Manager, Kevin Barry, who helped put together a very fair lease package for us, we walked away extremely pleased and satisfied.

many thanks,

Kathy

Tags: Gabriella Hanley / Kevin Barry / Lease / Mini Committed to Quality at Herb Chambers Porsche Burlington, David Franklin, TN Categories: Sales Dept. Posted on March 29, 2010

3/25/10

Mr. Chambers, I just wanted to let you know how happy I am with the 1996 Arena Red Porsche Carrera I recently bought. The car looks and, most importantly, runs great. I was very impressed with your staff, especially Jim Estabrook and Peter. They assisted me with every step of arranging a pre-purchase inspection, an appraisal, financing, and shipment to Franklin, Tn. Thanks for your commitment to quality in your cars and in your customer relationships. David

Tags: Carrera / Financing / Jim Estabrook / Peter / Porsche of Burlington / shipment Personal
Thank You to Herb Chambers, Wanda South Weymouth, MA Categories: Herb Cares Posted on March 25, 2010

March 22, 2010

Herb-Saw your name mentioned on the Archbishop Williams High School website for allowing our athletes and their families to park on your property. I personally wanted to take a moment to thank you.
It is very generous of you. While researching how to contact you I must say I enjoyed your website. Learned a lot about you and viewed your car collection!!! Thanks again from an Archbishop Williams parent who has been parking at the field in Braintree, MA for 10 years while watching my kids in athletics. Wanda

Tags: Braintree A Real Positive Experience at Herb Chambers Chrysler Jeep Dodge, Danvers, Debby and Frank Boston, MA Categories: Finance Dept., Sales Dept. Posted on March 25, 2010

March 22, 2010

Dear Mr.Chambers my fiancé and I really have to commend the staff at the Chrysler Jeep Dodge dealership in Danvers. I have been rather picky in my search for my ‘dream’ Jeep Wrangler, and Jim and his staff really went above and beyond. Jim himself called many dealers, outside of Massachusetts, to ensure that he could find my car. He kept us in the loop when things didn’t go quite as fast as he knew we were hoping for. I enjoyed working with Anabelle (sales) and Josh (financing) they took an intimidating experience and made it easy, with a real honest friendliness. My fiancé and I felt very comfortable working with them, and the price was perfect for what we all went through. A real positive experience, and I will be happy to return for keeping my Wrangler looking and working as new. Sincerely, Debby and Frank

Tags: Annabelle / Chrysler / Danvers / dodge / jeep / Jeep Wrangler / Jim / Josh Satisfied Internet Purchase at Herb Chambers BMW of Boston Bill Nashville, TN Categories: Finance Dept., Sales Dept. Posted on March 23, 2010

March 22, 2010

I just purchased a pre-owned Lexus ls460L from Mohammad. I purchased it via the internet. I found the car via searching for a Red pre owned Lexus LS460 L. After finding the car I called and Mohammad talked to me about the car. He got my confidence up to the point that I purchased the car “sight-un-seen”. He did a great Job of selling me the car then he turned me over to Azi to do the paper work via the phone…. Azi is as professional as it gets. Because of the complicated way in which I title my cars, it is a bit of a stretch for a car dealer’s office to understand. However having said that Azi understood want I wanted and he made it happen. I was impressed. But the best part of my story is picking the car up. I flew into Boston Friday morning, Anthony cam to the
air port to pick me up. He was very accommodating. He spend all the time I needed to understand the features of the car etc. Azi, and Mohammad finished the paper work with me and I left. I drove straight back to TN — where I had a meeting at 1pm on Saturday I drove straight thro (18 hrs of driving) — The Car is even more that Mohammad told me it is. It is perfect and my experience with you company could not have been better. You should be very proud to be able to have staff people like these three guys. I think they are helping you set a new lever of satisfaction. BTW I stopped at you Lexus dealership on my way out of town to buy a “Lexus” license plate holder. — WOW what a beautiful dealership. The guy in parts was very helpful in not only helping me select the plate holder but also giving me some directions as to the fastest way around some traffic. You have trained you people well in regards to customer attention. I only hope my customers get the same kind of
experience from my sales people. Congratulation on you staff. Thanks again, Sincerely, Bill

Tags: Azi / BMW Boston / Finance / Mohamed / Sales Pleasant sales experience at Herb Chambers Flagship Motorcars in Lynnfield MA Bruce Brunswick,ME Categories: Sales Dept. Posted on March 23, 2010

March 17, 2010 I just wanted to follow up on a quality assurance call from Grace yesterday. I had rated my salesperson, Julia, a “9? out of 10, but she really deserves a 10 :) The whole buyingexperience was very pleasant, Julia did a great job answering all my questions and helping complete the transaction. The dealership itself was a relaxed and low pressure environment and the information on its web site was very helpful and complete, it deserves a “10?, as well. Thanks for everything - Bruce

Tags: Flagship Motorcars / Julia / Sales Fabulous Customer Care at Herb Chambers Toyota of Auburn, Paul Spencer, MA Categories: Sales Dept. Posted on March 16, 2010

March 16, 2010

Dear Herb Chambers, I took my Daughter to your Aurbrn dealership to purchase her first new car on Sunday. We dealt with Jimmy Eldean. I have purchased several Toyota vehicles from this dealership in
the past, but not recently due to an un pleasant experience with one of the Financial people several years ago. Sunday’s experience was fantastic. Jimmy Eldean was a fabulous Customer care person. He
gave us a very good deal, we did not have to haggle for hours, he made the whole buying experience a pleasure. This man should be a role model for all your employees. Jimmy ran around in the driving
rain, got soaked, just to make this deal happen. Also I would like to note that your General Manager and the financial guy were courteous, professional and very helpful as well. It appears to me
that there have been some very positive changes since I last dealt with Herb Chambers and I look forward to future business, Sincerely Paul

Tags: Finance / Jimmy Eldean /Sales / Toyota of Auburn Exceptional Service at Herb Chambers BMW of Sudbury, Silvana Salem, NH Categories: Service Dept. Posted on March 16, 2010

March 15, 2010

I wanted to let you know about the EXCEPTIONAL service I received today. It was pouring rain and I needed new the new rubber inserts for my wipers. I came in and bought a pair. A gentleman named Matt came over and put them on my car. I did not ask him to do this but he did it on his own!

I was so impressed (and very happy too!).

I hope you can do something special for Matt what a great employee!

Tags: BMW / Matt / service / Sudbury Great Job at Herb Chambers Hyundai, Dana Franklin, MA Categories:
Service Dept. Posted on March 16, 2010

3/15/10

I just want to say “great job!!” I had my 2002 Sante Fe in for some recall work late last week and Kevin Pierce did an excellent job in taking my car in, getting the items fixed and handing me back
my car, cleaned and vacuumed. He was professional and polite,. and I appreciate the service !!

Easy Car Buying Experience, Herb Chambers Honda Boston, Kevin Boston, MA Categories: Sales Dept. Posted on February 26, 2010

2/24/10

I bought/leased a 2010 Honda Pilot a few weeks ago from your Boston dealership on Comm Ave. I Talk with James Aiello on the phone a few times about what I was looking for. He told me to come in
and that he would be able to get me in the car I was looking at. I got there and I met Keith Banks and between James and Keith they made car buying the easiest I have every had. They made you feel
very relaxed and there was no pressure to buy. I would go back to Herb Chamber and James/Keith and the whole staff at Herb Chambers Honda Boston on my next car. I have also told everyone I know to
go there for a car.

Tags: Boston / Honda Pilot / James Aiello / Keith Banks / Lease / Sales Fair and Honest Service Department at Herb Chambers Mercedes of Natick, Scott Wellesley, MA Categories: Service Dept. Posted on February 24, 2010

February 22, 2010

To FMW Service Department:

I cannot begin to explain the professionalism, care, and value that FMW has shown to me as a customer. And by all means, I am not an frequent MB buyer, I didn’t even buy my vehicle through Herb Chambers! I will now though and here is why!

I inherited a 2002 C230 Kompressor with extremely low miles along with some extremely expensive problems. Both my father and myself have gotten our MB’s serviced here before and have had nothing short of a delightful experience.

Furthermore and specifically, Ken Black should be noted as a not-so-average service manager. I have had MANY vehicles serviced at a number of different dealer owned service shops and no experience
has come closely to FMW. Ken has gone out of his way on MULTIPLE occasions to help me maintain my problematic vehicle. He is driven to maintain customer satisfaction and from my research, many
others share the same opinion. FMW has a fair and honest service department that I would never hesitate to recommend.

Sincerely,

Scott

Wellesley, MA

Please feel free to use this message in any advertising or internet posting, I approve it and stand by my word. If you would this letter sent via US Mail please let me know to whomever and wherever you would like me to send and I will do so personally.

Tags: C230 Kompressor / Ken Black / Mercedes-Benz / service Supreme Experience at Herb Chambers Cadillac, Richard Wyoming, RI Categories: Service Dept. Posted on February 24, 2010

02/22/10

Dear President,

I wish to explain my supreme experience with your company in Warwick, Rhode Island recently.

I have a 2007 Cadillac Escalade that experienced some problems with the tire sensor, electrical, wheels, and others. Your service department did know that I purchased the vehicle from another
dealer, however, I was treated as one of the family by your representative Steve Fennesy. He was understanding, direct to the problem, and repairs were prompt and very professional. You have a
thorough employment screening staff to employ these professionals. When I purchase a new car, I will go through Steve, he must be involved.

Thank you again for this experience.

Richard Tags: Cadillac / Escalade / Rhode Island / Steve Fennesy Salesman Knows his Stuff at Herb Chambers Toyota of Boston, Bernadette Boston, MA Categories: Sales Dept.
Posted on February 16, 2010

2/15/10

We recently leased a car at Herb Chambers Toyota Boston and I wanted to give a shout-out to our awesome sales guy, James Nixon. He’s new to the job but knows his stuff and is easy to talk to, low-pressure and overall, very cool. He made it easy to do business with Herb Chambers.

Tags: James Nixon / Lease / Toyota of Boston More than Satisfied with Experience at Herb Chambers Honda of Westborough, Jeff and Jessica Westborough, MA Categories: Sales Dept. Posted on February 16, 2010

2/14/10

Hello. My wife Jessica and I purchased a 2010 Honda CRV on January 17 from Herb Chambers Honda of Westborough. We have only had the vehicle for a few weeks, though we absolutely love it and look
forward daily to driving it.

Of particular note, we both wanted to highlight the excellent customer service that we received from JESSE SUMMERS, who is a member of your HC of Westborough Sales team. Jesse brought us into the world of Honda ownership, provided us what we asked for on our visit and continues to follow up and assure us that he will continue to be with us for any issues or questions. Jesse’s professionalism is beyond reproach and has left my wife and I more than satisfied with our experience. I would like to thank Mr Summers in all his diligent efforts to assure our experience is positive and look forward to continuing our relationship with him.

Many regards,

Jeff and Jessica

Tags: Customer Service / Honda CRV / Honda of Westborough / Jesse Summers / Sales Another Perfect Experience at Herb Chambers Ford of Braintree, Howard Sharon, MA Categories: Herb Cares Posted on February 16, 2010

February 12, 2010

I recently bought my second car from one of your car dealerships and I just wanted to drop a quick note to tell you that I had another perfect experience. The first was an Infiniti in Brighton and now a Ford Transit Connect in Braintree. Jeff Magnet, the sales rep was great. He could actually handle a difficult customer like me and still keep his good nature. Amazing! I am looking for more Transits for work and will also check out the new Taurus for myself. Thank you again. Howard

Tags: Ford of Braintree / Ford Transit Connect / Infiniti of Brighton / Jeff Magnet / Sales / Taurus Outstanding Sales and Service at Herb Chambers Ford of Braintree, Don Norwood, MA Categories: Sales Dept., Service Dept. Posted on February 16, 2010

February 12, 2010

I purchased a 2010 F-150 from the Braintree Dealership. Right from my first involvement( and since )with the Sales and Service Depts. has been outstanding. Recently I had problems with my Sync System. The Service Dept. spent the time and man-hours in resolving the issue. I have come to really appreciate Sync and missed it when it was not available. I want to praise Service Tech Jim Richards for his diagnostic skills in solving the problem. I have not experience, for some time, the caliber of customer service that this dealership provides. Sincerely, Don
 

Tags: Ford F-150 / Ford of Braintree / Jim Richards / Sales / service / Sync System A Great Deal at Herb Chambers Audi Burlington, Don and Gail Leominster, MA Categories: Sales Dept. Posted on February 16, 2010

February 12, 2010

Good morning Mr. Chambers, Recently shopping for a new vehicle, my wife called and spoke with a salesman , Tom Viner. She was impressed with his mannerism and professionalism. We drove to the dealership and found the A6 in the color and options we were looking for. Our dealings extended to Adnan Sehovic and with respect for our time, a deal was sealed in minutes. Audi Burlington was the 3rd dealership we contacted. Besides Tom & Adnan, other salespersons and your son came and talked with us and everyone is just very pleasant. Being our first purchase with a Herb chambers dealership, we can’t stress enough, how pleasant the experience was. And…we got a great deal too! Thank you, Don and Gail

Tags: Adnan Sehovic / Audi A6 / Audi Burlington / George Chambers / Sales / Tom Viner Very Pleased With Service at Herb Chambers Toyota of Auburn, Tina Webster, MA Categories: Finance Dept., Sales Dept., Service Dept. Posted on February 16, 2010

02/10/10

I had a tire bust on my RAV4. I called for an appointment and was very pleased they fit me in so quickly to replace the tire (and an oil change). I had paid for tire coverage. They did not see me as having the tire coverage, so it took for me to dig out my paperwork when I leased the RAV so I could show them that I did. (I guess the tire coverage place changed names or something). I just wanted to say that despite this initial snag, everyone was very, VERY helpful, from the finance manager (I believe it was Steve or Scott) on down. But most helpful of all was Jessica Cantwel in service. She went above and beyond to make sure that I was taken care of, calling me several times and letting me know how things were being done. I have bought two corollas, two rav4s, an echo and probably more that I cant remember from this particular dealer, so i appreciate the extra effort. Thank you.

Tags: Corolla / Echo / Finance Manager / Jessica Cantwel /Rav4 / service / Toyota of Auburn Smart Car Purchase at Herb Chambers Toyota of Auburn, Susan Lawrence, MA Categories: Sales Dept. Posted on February 10, 2010

February 08, 2010

We purchased a Smart for Two from Herb Chambers Toyota of Auburn for our son. We really needed the car to be prepped and ready for delivery within a day and a half. Jeff Moran and his entire staff played a part in making this surprise for our son a reality. Thank you to all of the Auburn staff for a job really well done.

Staff Exceeds Expectations at Herb Chambers Infiniti of Westborough, Joseph Shrewsbury, MA Categories: Sales Dept. Posted on January 25, 2010

1/25/10

Dear Mr. Chambers,

My new Ford Fusion Hybrid finally arrived and I just picked it up. I want you to know that your staff met and exceeded all of my expectations in purchasing and taking delivery of a new automobile. I truly felt that your goal was to help me pick the right vehicle to meet my needs and make the buying experience as stressless as possible which you succeeded to do.

I would like to specifically acknowledge two people in your dealership that worked with me.

My first contact in your dealership was with my salesman, Bandoh. He was very professional, thorough and patient. When it was time to negotiate the price of the automobile, he introduced me to your sales manager, Jed. I was expecting to be high pressured to purchase options that I did not need as had been the case when I purchased new vehicles in the past. I was pleasantly surprised that Jed did not attempt to pressure me in any way and we were able to negotiate very pleasantly a selling price for my vehicle. I felt that I was dealing with family.

When it was time for me to pick up my vehicle, I had some questions about the original sales order. Jed, very quickly, professionally and fairly resolved the issues. He is truly an asset to your organization.

When it was time to take delivery of my vehicle, Bandoh made certain that it was fully detailed and operational. He expedited the paper work and spent considerable time in securing the license plates that I wanted. He went over the operation of the vehicle and made certain that all of my questions were fully answered.

I was also introduced to the general manager, service manager and business manager and was very impressed with theirs goals to answer my questions and make the buying and ownership experience gratifying.

I hope to continue my relationship with your organization by having my vehicle serviced at your facility and when it is time for a new vehicle to, again, consider one of your dealerships.

Tags: Bandoh / Finance / Ford Fusion Hybrid / Jed / Sales Memorable Purchase at Herb Chambers Infiniti of Boston, Zelda Jamaica Plain, MA Categories: Sales Dept., Service Dept. Posted on January 25, 2010

January 25, 2010

Dear Herb,

I want to tell you how much of a great experience I have had with Howie Reske, Kathy Smith, and Jedo Gonclaves at Herb Chambers Infiniti of Boston. I recently purchased a new Honda Civic Coupe and Howie, Kathy, and Jedo were all integral in creating a positive experience for me. Unlike other dealerships, I was thankfully not pressured; instead, because of the comfortable atmosphere, I felt confident in the price we negotiated and the financing package that Jedo helped me with. Kathy walked me through my beautiful Honda and all its specifics. As always, she was such a delight to talk to.

I want to applaud you for heaving such a great team at Herb Chambers Infiniti of Boston. Due to the genuine customer service and no pressure environment, Howie, Kathy, and Jedo helped make this purchase a memorable and happy one. Also, your services department is a major plus to have. Unfortunately, my front passenger tire was slashed in just the second week, but your Services Department helped changed this sad event to again a positive one. Having my car washed and vacuumed inside without any extra charge was something that brought me great happiness, especially since I didn’t expect it!

All in all, you have a great team at Herb Chambers Infiniti of Boston; and from my personal experience, Howie, Kathy, and Jedo help make that team a superior one!

Best, Zelda =)

Tags: Honda / Howie Reske / Jedo Gonclaves / Kathy Smith / service Prompt and Professional Service at Herb Chambers Mercedes of Natick, Patrick Worcester, MA Categories: Service Dept. Posted on January 25, 2010

1/24/2010

Hi, I just wanted to acknowledge the prompt and professional service I received from Suzanne Daniels at MB Natick. I had a few pricing and billing issues which she was able to immediately help me out with. She stayed in constant contact and gave me updates on her communications with other departments and MBUSA corporate offices. She definitely cared about getting my issues resolved quickly and to my satisfaction. Thanks for a great experience.

Tags: Mercedes Benz of Natick / Mercedes-Benz / service / Suzanne Daniels Superior Customer Service at Herb Chambers Toyota of Auburn, Cindy Worcester, MA Categories: Service Dept. Posted on January 25, 2010

1/22/10

Good day, I wanted to let you know as I’m sure you already do, that your service director of Auburn, Jeff Krasner is superior at customer service. My new car failed inspection today due to my plate having spray paint on it. My husband cleaned it and after calling the service department and speaking with Jeff, he apologized for the mishap and asked me to come back and get my sticker. When I got there, he brought me in his office explained the RMV’s policies and gave me a voucher for a free oil change. Tiffany Schimmelmann was also very attentive and professional. I have never had such great customer service at a car dealership. I did my research online and looks like I made the right decision to bring my business to you. Thank you!

Tags: Customer Service /Jeff Krasner / service / Tiffany Schimmelmann / Toyots of Auburn Great sales & service at Herb Chambers Honda of Seekonk James Middletown, MA Categories: Sales Dept., Service Dept. Posted on
January 12, 2010

January 12, 2010

Mr. Chambers To start off my wife and i went to succuci honda to purchase two cars. My wife had her mind set on a vehicle a 2010 honda pilot touring edition w/nav and rear dvd. Long story short succuci lied to her and try to push her into a different type of vehicle because he told us that no one would be able to deliver that vehicle.

We decided to go to Herb Chambers of seakonk. Thank the good lord we did. We got there and immediately Bruce Stien took care of us. He had us in her car in no time. Never did he push us in a different direction. We have been back to herb chambers for all maintenance and have sent our neighbors and friends to your dealership. The feeling that bruce gives you there is of family. I truly believe he has to be the greatest sales man I have ever had to deal with. Dealing with him was more pleasurable than it was a pain, an experience i have never had car shopping. Your service department there is second to none. Absolutely phenomenal. Every time we go they remember us, ask us about our girls and just treat us like family. We will forever be loyal to Herb Chambers due to the service we have been given at your dealership. There is much more to the story but thanks to Herb Chambers of Seakonk it ends HAPPY!!! Thank you Sir. v/r James Others that were great to us was the general sales manager i cant remember his last name robert (Bob) great guy.
 

Tags: Bruce Stien / Honda of Seekonk / Sales / service Great service at Herb Chambers Ford of Braintree Richard Braintree, MA Categories: Service Dept. Posted on January 12, 2010

01/11/10

Just want to say I received great service at H.C. Ford, Braintree on the 2008 mustang GT I purchased in April of 2008. Andy Andrews was great to deal with and the follow up call from Jay checking on the work was great. The 2009 Shelby GT 500 in the showroom caught my eye, Herb, Are you sure you don’t need a nice model “A” sedan in your collection ?

Tags: Andy Andrews /Ford of Braintree / service Professional Care at Herb Chambers Lexus of Sharon Debra Sharon, MA Categories: Sales Dept. Posted on January 12, 2010

01/10/10

WHEN MY FIANCÉ AND I VISITED HERB CHAMBERS LEXUS OF SHARON, MA. ON NOVEMBER 8, 2009 WE WERE PLEASANTLY GREETED BY SALES PERSON JOE BERE. HE WAS COURTEOUS AND EXTREMELY KNOWLEDGEABLE IN REGARDS TO ALL ASPECTS OF THE LEXUS VEHICLES. WE HAD BEEN TO OTHER DEALERSHIPS HOWEVER, IF IT WASN’T FOR JOE’S OVERALL PROFESSIONALISM AND CARING FOR OUR QUESTIONS WE WOULD NOT HAVE PURCHASED MY LEXUS RX330.  WE NOW RECOMMEND JOE TO ALL OF OUR FAMILY MEMBERS AND FRIENDS. SINCERELY, DEBRA

Tags: Joe Bere / Lexus of Sharon / Sales Positive buying experience at Herb Chambers Toyota
of Auburn Les & Eileen Auburn, MA Categories: Sales Dept. Posted on January 12, 2010

January 4, 2010

Hi Herb I just wanted to comment on the very positive buying experience we just had. Originally I was interested in purchasing a new truck (I hadn’t even committed to a brand) but after much discussion with Wayne Brodsky and Imad Benelkour, not only did we buy our dream truck but also decided to lease a new Corolla too. Now that’s salesmanship! Seriously, I had visited Boch and Ira and can’t begin to tell you how unpleasant both of those experiences were. Worse yet was with Madden Ford! I will be posting negative comments about those guys on dealerater.com. Chambers Toyota will get a thumbs up from each of us. Everyone at that dealership was very friendly and courteous. Over the weekend, we spent approximately 12 hours in total which wasn’t fun but that was more the process than anyone’s fault. Our deal was hitch free and we picked up both vehicles in great shape before the delivery date…and despite a snowstorm. We have been spreading the word about our positive
experience with your dealership and salespeople.

Good luck in the future and Happy New Year. Les & Eileen

Tags: Imad Benelkour / Sales / Toyota of Auburn / Wayne Brodsky Wonderful Service Team at Herb Chambers Honda of Burlington, Susan Woburn, MA Categories: Service Dept. Posted on January 4, 2010\

01/02/2010

I have just returned from your Burlington location. I brought my car in for 2 reasons, one I needed new wiper blades and two I thought I needed new tires as I was having lots of trouble in the snow. Much to my delight your wonderful service team examined the tires and determined they only need to be rotated. The back tires had more life to them so no need to replace. I can only imagine what my experience would have been at a tire retail store I’m sure I would have come away $500 poorer with 4 tires I didn’t need. As for the wiper blades, they replaced the entire wiper arm at no charge since the entire thing had to be replaced when I first purchased the care and the arms had gone again.

So, thanks for great service!!!!!

Susan Tags: Honda Burlington / service Great Business Personnel at Herb Chambers Honda of Boston, Ganilo Quincy, MA Categories: Sales Dept. Posted on January 4, 2010

January 3, 2010

Mr. Chambers, it was a very pleasant experience with the dealership I went to for the purchase of my car. Jason and Giau was a really good help and was very professional. I also liked that they did not do what normal dealerships would do try to take advantage of the customers or bug them to purchase cars from them like what I have experienced with Boch dealers. Thank you Mr. Chambers for having great business personnel and please extend my thanks to Mr. Jason and Mr. Giau.

Extremely Knowledgeable Staff at Herb Chambers Ford of Braintree, Bob Milton, MA Categories: Parts Dept., Sales Dept. Posted on December 31, 2009

12/31/09

I purchased a New 2008 F150 in April of 08 from the Braintree dealership. A couple of weeks a go I was having lunch in Braintree and this guy comes up to me and asks, “Is that your 150? and did I sell it to you?” He did not, but he did remember the guy who did sell it to me. There was a snow storm coming and I was asking questions about putting a snow plow on the 150. Your two “Ford” guys took the time to answer my questions, during what I am assuming, was their lunch break. I thought that was very nice, they were extremely knowledgeable. I will wait until the factory warranty is up until I put the plow on. Thanks

Tags: F150 / Ford of Braintree / Parts / Sales / service Spectacular Staff at Herb Chambers Lexus of Norwood, Greg Dedham, MA Categories:  Sales Dept. Posted on December 31, 2009

December 31, 2009

I wanted to let you know what a fantastic experience we have had the past two days leasing a new car at your Lexus dealership. Our Sales Consultant was Spero Coston and to say he went above and beyond would be an understatement. He made our experience extremely enjoyable, comfortable and exciting. Working with Erik Coggins for the financing was also a joy. Thank you for putting together such a fantastic dealership with a truly spectacular staff!

Sincerely, Greg

Tags: Erik Coggins / Lease / Lexus / Spero Coston Honestly the Best Dealership, Herb Chambers Ford of Westborough, Dean Marlboro, MA Categories: Service Dept. Posted  on December 31, 2009

December 31, 2009

I really have no complaints at all. This is honestly and truly the best dealership I have ever worked with. I normally don’t go to the dealership where I bought my car (due to the expense) for routine service, but I am treated so well, and they wash and vacuum my car on top of the required service, it is a great value. Thank you.

Tags: Ford of Westborough / service Fantastic Car Buying Experience at Herb Chambers Saturn of Warwick, Joe Coventry, RI Categories: Sales Dept., Service Dept. Posted on December 31, 2009

December 30, 2009

Approximately 3 months ago my wife and I purchased our 4th Saturn from Saturn of Warwick, and I must say that as always the staff was GREAT! From Frank Merino, our salesman to Debra Gleavey in
Finance, they worked so hard to make us happy and just made the whole car buying experience fantastic. But I must say that if it wasn’t for Ken Blowers who sold us our 1st Saturn 10 years ago, who
knows where we would be today. It is because of the professional, friendly and courteous staff that we keep coming back, as well as referring others that we know to Saturn of Warwick. Mark
Goldstein should be proud of his team, as I am sure he is. It is just sad to see Saturn go. Thankfully though the same familiar faces are still there.

Since purchasing this new Vue it has been in for service several times for warranty work and I must say, Pat, John and AJ in Service, as well as the Service Techs, always make this experience
better. I can honestly say that we never leave their unhappy. On a recent trip to the Service Department our Vue needed to stay, so a courtesy vehicle was given to us. A couple of days later we
went to pick up our Vue, and I can not say enough good things about how our vehicle came back. Evidently it was parked under a tree where birds reside and they made a mess of the vehicle, so before
we picked up the Vue, John in Service had the vehicle reconditioned…It looked better than showroom quality! It is because of this professionalism that keeps us coming back! GREAT JOB!

Now even though Saturn is no longer, I know that I could never buy another vehicle from another dealership and I will always refer family and friends to Herb Chambers Warwick dealership where they
can take advantage of their concierge service in car buying.

Once again, Great Job!

Sincerely,

Joe

Tags: Debra Gleavey / Frank Merino / Ken Blowers / Mark Goldstein / Sales / Saturn of Warwick / service / VUE New Customer Sale at Herb Chambers Honda of Boston, Ed
Somerville, MA Categories: Sales Dept. Posted on December 31, 2009

December 28, 2009

Hi!

I’m a new customer to Herb Chambers Honda in Boston, and so far I’ve been impressed by everyone I’ve met. Both Kathie Smith and Howie Reske met my pricing needs and got me the car I wanted in the
color I wanted. Kathie in particular was an outstanding sales person, knowledgable, patient, and engaging. Both were friendly, professional, and kept their cool, even when I got cold feet. They
made sure to listen to my needs, deftly handled a rather difficult situation, and in the end made the sale without any pressure. These are great qualities, the last one especially, given today’s
economy.

Thank you for the great experience!

Sincerely,

Ed

Tags: Honda of Boston / Howie Reske / Kathie Smith / Sales Best Sales Experience Ever at Herb Chambers Audi Burlington, Fred and Barbara West Newbury, MA Categories:
Sales Dept. Posted on December 23, 2009

December 23, 2009

Dear Mr. Chambers,

My wife (Barbara) and I recently purchased an Audi Q5 from your dealership in Burlington. I wanted to let you know that we have had one of the best sales experiences ever! Our salesmen “Wayne
Altavilla” made the transaction a pleasant, minimum hassle experience. He was personable, accommodating, and extremely knowledgeable. In short, an outstanding representative for your organization.
He is such a good salesmen that he was able to sell us a Q5 without us having an opportunity to conduct a test drive or even having our car in inventory. Now that is some selling! I hope you
appreciate Mr. Altavilla’s outstanding qualities and recognize the positive contributions that he is making at Audi of Burlington.

Wishing you a wonderful Holiday and Happy New Year, Fred & Barbara

Tags: Audi Burlington / Q5 / Sales / Wayne Altavilla Great Example of Customer Service at Herb Chambers
Motorcars, Bob Lynnfield, MA Categories: Service Dept. Posted on December 23, 2009

December 23, 2009

Dear Mr Chambers:

I wanted to let you know that you are very lucky to have a great employee like Nathan Haugh. I had a problem with my C280 Mercedes…it was not easy to understand the problem or to find the solution,
but Nathan never gave up on me…he would not let the car be returned until it was fixed…he kept me updated during the process and called after the car was returned to make sure everything was ok. He
is a great example of what customer service should be…and I thought you should know.

Your customer,

Bob

Tags: Mercedes / Motorcars / Nathan Haugh / service Refreshing Experience at Herb Chambers Toyota of Boston, Tim Newton, MA Categories: Sales Dept. Posted on December
23, 2009

This is just a quick comment about my recent experience with Nate Piasta and Jillian McDermott at the Herb Chambers Toyota Boston location. It’s refreshing in this day and age, when everyone is
working overtime to make a buck to work two professionals that actually looked out for what was best for my situation. In this case buying out my lease was a better option than leasing a new
vehicle. Let’s just say, the effect this ultimately has is that in the near future we will be leasing a new Siena for my wife! So it will result in a new sale as well!

Thanks for your help

Tags: Jillian McDermott / Lease / Nate Piasta / Sienna / Toyota Boston Positive Experience at Herb Chambers Honda of Seekonk, Jim Buzzards Bay, MA
Categories: Service Dept. Posted on December 23, 2009

Last Saturday, I brought our Accord to Seekonk to get another key.

I was informed that the key was not in stock and was asked if I could come back. Once the service advisor, Michelle Levesque, realized that I had traveled approximately an hour from the Cape and had
to get to Boston that afternoon, she provided exemplary service so I would not have to come back.

She was sincerely apologetic that I was not asked by the service rep to reschedule my appointment since the key was not in stock. Once Michelle determined my needs, she then expedited obtaining and
programming a duplicate.

Michelle reduced the cost and provided a key ring to acknowledge my inconvenience. She turned a negative situation into a positive experience, exemplifying professional service.

Jim

Tags: Honda Seekonk / Michelle Levesque / service Repeat Buyer at Herb Chambers Scion of Auburn and Herb Chambers Chrysler/Jeep Dodge Danvers, Henry Sandwich, MA
Categories: Sales Dept. Posted on December 23, 2009

Mr Chambers my son bought his first new car 09 Challanger at your Danvers store last January. I just purchased a used 07 Jeep last night at your Aurburn store. The reason for email I used to be in
your business as a salesman, used car manager and general sales manager and was successful but wanted a change and changed my career into construction sales/manager that changed happened 25 years ago
now I am retired because of illness but that won’t stop me. I went with my son to buy a new car I know the owner of a Dodge store south of Boston he did business with me on the construction side, I
tried to purchace a Jeep 6 years ago and last January could not come together but felt I owed him first shot. So we went on line he found the car he wanted at HC Danvers they were great (sorry I
forget their names) remember talking to sales manager told I live on the Cape my son has a trade told him what it was he gave me a number site unseen got the deal done over the phone. I know you
would rather deal in person but he understood we have long drive to Danvers and he did not want to waste our time gave good deal over the phone we appreciated that, drove up and came home in my
son’s new Challanger. Auburn same thing salesman Jim Aldean ,I think sales mgr.Alex, and GM Dan and F.I guy all where great, product knowlege is 20% how your treat people knowlege is 80%.Never had
to use your service dept my no doubt I would be treated the same. Dealing with people all my life as yourself if you prove yourself and play on same field only expect the BEST and your people at
Herb Chambers are just that. I feel I would be treated the same at HC if I bought a $10,000 used car or a $200,000 Bentley . I do know a profit has to made can’t imagine the cost just to flic the light switch at your dealerships. So with that said from what I’ve seen my other son senior at college will be buying a car in a month and he will by at HC. Thanks for helping the economy and yourself for having such great employees. Thank you Henry

Quick repair at Herb Chambers Collision Center in Braintree David Brookline, MA Categories: Collision Center Posted on November 30, 2009

Brookline comments=This past Saturday, I brought my new Honda Pilot to your collision center in Braintree to get an estimate for removal of a series of scratches on the left side of the vehicle.
When I arrived, Gene Kozash immediately came out of his office and looked at my Pilot. After seeing the scratches, Gene said that he thought that they probably could be “buffed out” and that he
thought that I should try that before spending a substantial amount of money to have the rear passenger door repainted. At that point, Gene then said that if I had a few minutes he’d have one of his
people “buff out” the scratches so I could see how it looked-at no cost. In about ten minutes my Pilot was returned to me looking as good as the day I drove it off the dealership lot. When I offered
to make payment, Gene said that it was “no big deal” and that there was no charge. I then tried to buy lunch for Gene and the member of his staff who did the work on my car; but both politely refused.

Needless to say, I was extremely pleased by the service I received and I thought you should know what a great job Gene did. As a result of Gene’s actions, I can assure you that I will think of Herb Chambers first for any future service needs I might have as well as when I look to buy my next car.

Best regards,

David

Tags: Collision Center / Gene Kozash Helpful service at Herb Chambers Toyota of Boston Nancy South Boston, MA Categories: Service Dept. Posted on November 30, 2009

November 28, 2009

I had my Toyota serviced on Beacon st. last week, I would like this note to go to c. west, as she contacted me about the service i received and wanted to know if I was satisfied. I was helped by Deb
Gonsalves and she was very helpful with what I needed to get my car back in shape. I was very pleased at how I was treated I was allowed to take a rental car until the job was completed. The reason
I am writing this is because I want Herb Chambers to know what a good worker Deb. is. thank you, Nancy Tags: Deb Gonsalves / service Great service at Herb Chambers BMW of Sudbury Dane Belmont, MA Categories: Service Dept. Posted on November 30, 2009

November 28, 2009

Hi, Herb I just want to let you know at how great your service dept at BMW of Sudbury is. I think it is a great new dealership in a nice area. Thanks, Dane

Tags: BMW of
Sudbury / service Great treatment at Herb Chambers Infiniti of Westborough Claudine Tyngsboro, MA Categories: Sales Dept. Posted on November 30, 2009

November 27, 2009

My husband and I are in our thirties but are told by everyone we look about twenty. And also I am an Abercrombie snob so I pay a lot of money for ripped clothing. My point is that when we go to places were things are expensive we are always treated rudely and ignored. Even when we were looking when we bought our house. My husband and I make well over 150k. Tuesday my husband totaled his car I found the Acura RSX on line called up and discussed a good time to go see it.

When we got there the man I spoke to over the phone came down and said he would get a sales rep. Right away Anthony Carlino came over introduced himself offered us coffee and then took us into his office. I told him the car we wanted and he said ok but he wanted us to learn a little history about Herb Chambers. He then proceeded to get the portfolio for the car. We looked it over, he gave us a tour of the dealership and then let us take the car for a drive. I want you to know that after spending a little time with Anthony I didn’t feel like I was talking to a salesman but rather a new friend.

I could make this comment about five pages long. However I think the most important thing that needs to be said is that Anthony was awesome he made what had been a very stressful time easier he went out of his way for us. To sum it up Anthony was awesome and I would recommend him.

Tags: Anthony Carlino / Infiniti of Westborough / Sales New customer for Herb Chambers Toyota Erin Natick, MA Categories: Sales Dept. Posted on November 30, 2009

11/25/09

I am not a customer yet but I do want to say that I ran into one of your employees when I was out for lunch in Natick. I had recently pursued buying a 2010 Toyota Rav-4 from a dealer near me and I
ran into issues during the paperwork and pickup. I was telling my friend over lunch what happened and your employee, Matt Lavoie, from Mercedes in Natick introduced himself and said he couldn’t help
but over hear my troubles. He said he doesn’t sell new Toyotas but could definitely help me. He said he would get in contact with your Toyota dealership and they would contact me directly. He really
talked well about the size of the Herb Chambers group and how many cars you sell. He said that the customers always come first. So, I told him how happy I was I talked to him and told him I wanted
to let you know so here I am. THANK YOU! I am waiting patiently for the call from Toyota and look forward to being a Herb Chambers customer!

Tags: Great experience at Herb
Chambers BMW of Boston Daniel Boston, MA Categories: Sales Dept. Posted on November 30, 2009

11/25/09

I just wanted to comment on the excellent experience I had with your salesperson, Rob Gale of Herb Chambers BMW Boston. He was informative, professional and helpful. More importantly, he was a good guy to deal with. He is an asset to your business and I hope to refer others to him in the future.

Tags: BMW of Boston / Rob Gale / Sales Satisfying experience at Herb
Chambers Ford of Westborough Joseph Shrewsbury, MA Categories: Sales Dept. Posted on November 30, 2009

November 25, 2009

Dear Mr. Chambers, I don’t often write to compliment service that I expect from any merchant, but I felt that the experience provided to me in purchasing my new automobile at your dealership was
exemplary and a very satisfying experience. I truly felt that your personal worked with me and not against in negotiating a deal that I believe was fair to both you and myself. The salesman I worked
with was Bandoh Osei. He was very courtesy and profession. He admitted that he was new to this position and was very honest when he did not the answer to the question that I asked him and then went
to get the answer. In no way was he pressuring and wanted to make sure that all of my inquiries were satisfied. I negotiated the price of the vehicle and my trade in value with your sales manager,
Jedd. He too was very polite, courteous and professional. I truly felt that he wanted to reasonable satisfy me in any way that he could. I did not feel any adversity in my negotiations as I felt
with other dealerships in the past. After the deal was completed, Bandoh introduced me the service manager and general manager. Both managers took the time to tell me about how the “customer comes
first” and their open door policy if I needed to speak to them. I am eagerly anticipating delivery of my vehicle and continuing my relationship with you. I wish you and your staff a very happy and
healthy holiday season.

Tags: Bandoh Osei / Ford of Westborough / Sales Exceptional Service at Herb Chambers Toyota of Boston, James Antigonish, Nova Scotia Canada Categories: Service Dept. Posted on November 24, 2009

I had the pleasure of visiting Boston and unfortunately I had car problems overheating/engine) but fortunately I ended up at the Brighton Rd dealership. I was in the city on a vacation visiting from Canada AND of course Saturday afternoon at 4:00 pm I had issues with my Toyota. I promptly call the service dept and they were more than willing to have a look for me, as I was returning home Sunday.

Your Asst. Service manager Paul Caminiti was absolutely excellent to deal with and while we came to no resolve at 4:45pm on Saturday, he was more than willing to schedule me for first thing Monday
morning to get one of the mechanics on the job. The up side I had another day to spend touring in the wonderful city of Boston and when I arrived at the shop Monday morning Paul had everything ready to go and I had an uneventful trip back to Canada. I have to say my interaction was nothing less than exceptional and the professionalism from your team is second to none. Having car problems in another country was a problem but having car problems next to Herb Chambers is no problem at all. Thanks

Tags: Paul Caminiti / service / Toyota Boston Helpful Service at Herb Chambers Collision Center, Ashland, MA Rob, Wayland, MA Categories: Collision Center Posted on November 24, 2009

11/23/09

You have someone working for you at your body shop in Ashland. I have been in several times. Martin Gelerman (Marty).

He is kind, helpful and patient. Please let him know customers appreciate him Thanks

Tags: Ashland / auto body / Collision Center / MA / Marty Gelerman Caring situation at Herb Chambers C/B/P/H in Danvers Lauren Danvers, MA Categories: Sales Dept. Posted on November 23, 2009

November 21, 2009

My father passed away in October, and with all the running around we completely forgot about his car. My mother called me one day and said “the car needs to go away” every time she looked at it, it too much of a memory for her to deal with. I had no idea where to start to even try to get rid of it. I called the dealership in Danvers and spoke to Sal. He told me that he would make sure Emelio was there to help me with this situation.

So I went down to speak with Emelio. He was great!! He was able to take the car, pay off the loan, and make this whole situation as non-stressful as possible.

Thank you to everyone that had a hand in making this easy for my family! We really appreciate it! Lauren

Courteous and Capable Sales Person at Herb Chambers BMW, Fredric-Newton, MA Categories: Sales Dept. Posted on October 27, 2009

10/22/09

Mohamed has sold me many cars he is the most courteous and capable sales person i have ever dealt with in 45 years of purchasing cars

Tags: BMW / Mohamed / Sales Positive
sales experience at Herb Chambers Toyota of Auburn Stephen N.Grafton, MA Categories: Sales Dept. Posted on October 22, 2009

October 21, 2009

Dear Mr. Chambers,

I write this note to you to express my great appreciation of how I was treated at your Toyota dealership in Auburn. To start with, I haven’t written many notes, of this nature, along the way and I’ve never written to a dealership. My very positive impression, and subsequent great appreciation, starts with salesperson Mr. Bryan Lavigne. I found Mr. Lavigne to be professional, patient, honest and knowledgeable salesperson who greatly listened to my every word and reacted in a manner that truly reflected “the customer is #1?. I could not be happier with him, your dealership in Auburn, the manager, Mr. Chuck Wolfe and of course the price and truck I received. I wanted you to know that each time I consider a new vehicle I will turn to your dealership first. I will look to Mr. Lavigne first, of course, and feel somewhat sorry for the person who interacts with me if it isn’t him…that person has very big shoes to fill, in my opinion. Please accept my thanks, and gratitude, and pass
it to your employees as you deem appropriate. Also, please know that, from this point on, I will certainly talk your Toyota dealership up in a very positive way to any/all I have the chance to do so with. Thank you very much, Mr. Chambers, and please thank Mr. Lavigne and Mr. Wolfe for me as well. They made a great impression on me and made my truck buying experience an example of how all interactions, between customers and sales representatives, should be conducted.

Very well done!

Thank you.

Stephen

Tags: Bryan Lavigne / Chuck Wolfe / Sales / Toyota of Auburn Good service at Herb Chambers Ford of Westborough Bill Maynard, MA Categories: Service Dept. Posted on October 22, 2009

October 21, 2009

I wanted to send a note to say how good the service I have received consistently at this dealership has been. I have purchased my 3rd car from Westborough Ford and all of my experiences have been terrific but I just brought my car in for some warranty service and Carrie Hoffman could not have been better. Not just Carrie really, but everyone that I have been in contact with. I am a sales rep on the road and the Service Dept has always been so good at helping me stay productive in my job while getting my car serviced. The communication is always excellent and there is a true commitment to ensuring I am completely satisfied. I work for a service oriented company and know how much it takes to truly provide excellent customer service and I can say that Westborough Ford is committed, and it shows. Thank you to all the people that make what could be a pain, a joy. Best regards Bill

Tags: Carrie Hoffman / Ford of Westborough / service Interesting sales experience at Herb Chambers Ford of Braintree Brenda Randolph, MA Categories: Sales Dept. Posted on October 22, 2009

October 21, 2009

To whom it may concern, First, I will apologize for the length of this, but I feel it’s all relative info. I have also sent a similar e-mail to ford motors.

I have been a Ford customer for many years and have leased my last few cars as well as helped my son purchase his first brand new ford fusion for you last year. I’ve bought/leased a lot of cars in my life some experiences were good, some not so good. I’ve walked out of dealerships when sales people have tried to take advantage of me or insulted my intelligence. Well, I thought you would be very interested to hear about my last experience about a week ago at your Braintree store. My lease on my 07 explorer is about to end and I’ve been looking for my next car/suv. I’ve been everywhere and looked extensively on line at all the new makes and models by the top makers. I’ve done pretty well this past year, despite the economy, and decided I would treat myself to a real splurge, a BMW. (sorry not your store) So I struck a deal on a new BMW and was to go to the dealership to sign my life away, but I still had a couple of payments left on the explorer, so I called
to see if your Braintree store would be interested in buying it? They were and asked me to come down so they could look at it. Ok, so I did…Of course I expected them to try to sell me something when I got there, but it was a done deal to me. When I arrived Neil came out to greet me, took some info and consulted a couple of others. While I was waiting for them to appraise my car, (and apparently run me for credit! LOL) he asked what I was getting next and I told him a BMW. Naturally he asked which of your stores I went with and I sheepishly admitted it wasn’t..(sorry) and then asked if I had seen the new Taurus, I said I hadn’t but my son mentioned they were nice, But I bought a BMW.. So then here comes the sales kid, and again, having been here, done this MANY times, here we go, this is where they try to talk me out of it and, OH great, the new kid!

Anyway, Will Smith came over and introduced himself and asked if I wanted to see the Taurus. Again, I said I
just bought a BMW, but thanks, just here to see if you want to buy my eddie bauer. Anyway, we made small talk for a few minutes and before I knew it, Will had implanted all I needed to know about the Taurus and I was out for a ride! All the while saying ” I Just bought a BMW”!!! nobody heard me…. what they did hear was that I hadn’t signed for it yet! So, next thing I know, Eric Digirolamo, the sales manager came over to chat…I again said, very nice, but I’m “buying” a BMW. So after Neil FINALLY comes back and says they want the explorer and I have equity in it, and Eric and Will are telling me how fabulous the Taurus is, I start thinking a little. Do I really want the BMW??? cause I’m really liking this, but still saying I’m buying the BMW. So I finally admit it,
OK, I like the car.. (big mistake) Now, Eric, Paul Chambers and (someone else I believe) are now on the phone trying to locate a Taurus with AWD for me to try out, because I know they drive differently. I said, “guys, I appreciate the help, but I really do like my beamer, I deserve my beamer! But I do like this too.

I feel like I need to now go test drive the BMW again to be sure and I feel bad as they are waiting for me to come down to sign”. “No Problem” I hear.. Paul suggests from his corner of the room that Will should drive me into your Boston store to re-test the BMW! (who does this!?!?!) well traffic was really bad so I told him to turn around and head back to Braintree. When we got back, the manager from your boston store (Mohammed, I believe?) was on the phone telling me he could do better in price, etc, etc.. “Ok, so tell me, I said and I still need to drive one again to be sure”. This is where I was blown away! They all collectively arranged
to bring TO ME, AT MY OFFICE both the now located AWD Taurus and a BMW the next morning so I could compare side-by side and not have to go to the other dealership till I was sure. WHO DOES THIS?
I will tell you, I was very impressed. Very smart guys, very smart…not only did you go out of the way to save a deal for your stores, (either one)but you also did a very smart thing in ” If I don’t have it, I’ll get it for you and bring it to you!” and won my loyalty for going the extra 10 miles. Now, while all this is going on, I have to say me and my sales guy, Will Smith had a lot of bonding time! He is a great salesman, very unassuming, down to earth and knowledgeable. Didn’t treat me like a Silly women (for which I would have walked, take note guys, just because the shirt if full, doesn’t mean the head is empty!) but he was very respectful, no pressure, still very attentive despite my declarations of buying the BMW. Very likable guy. They all were, I have to say you have a very good team down there.

Now, to wrap this up, if I’m giving up a BEAMER for a FORD, it’s gonna be loaded! And sadly, you don’t have any.. But they were more than happy to order it for me but I’d have to wait..:( I know I was a bit pushy on the price that I was willing to pay, but hey, sorry guys, I’m in sales too and you did talk me out of my BMW! (kinda) I assume I did ok on the price, because Scott the GM called to talk to me too!?!? Needless to say, I went with the Taurus (still can’t believe it either) and I got the deal I wanted… Now, if someone can just call Ford and
ask them to put a rush on my new Taurus (fully loaded) I’d appreciate it! :)

I have to say, in all the years, all the cars, this has been the most interesting experience to date! You have a top-shelf team and I wanted you to know. Too often people only take time to voice complaints and when a team goes this far above and beyond, it should be known! Thanks to Will, Eric, Paul, Neil, and Scott Braintree store! (oh, by the way, a few co-workers may be down to visit soon after all that attention you showed to me!)

Thanks so much!

Brenda

2010 Taurus 303A AWD! Can’t wait for the call saying it’s in!!! Don’t forget the Bow!

Tags: Eric Digirolamo / Ford of Braintree / Paul Chambers / Sales / Will Smith Happy ending at Herb Chambers Honda of Boston Cissy Chestnut Hill, MA Categories: Sales Dept. Posted on October 22, 2009

10/19/09

This is a story that begins badly but has a very happy ending. Two weeks ago my husband and I went into Herb Chambers Honda in Boston with every intention of walking out with a leased 2009 CR-V.
After a series of employee mistakes/unprofessional behavior we left vowing never to return. That day I wrote an email to Herb (Talk to Herb) just to blow off steam but never actually expecting a response. Then the General Manager, Howie Reske, called me and said “Thank-you for taking the time to write and I apologize for your bad experience. What can we do to bring you back to Herb Chambers.” I didn’t think there was much he could do. After listening to my story he said if “I offer you this… would that get you back and leave you with a good feeling about Herb Chambers Honda?”

Well, he won me over and we came back and leased our car there. An apology is powerful thing and for him to reach out to try to win back a customer is remarkable. You are lucky to have such an amazing G.M. We are telling everyone we know about the GREAT experience we had at Herb Chambers Honda rather than the bad one. And that is all because of Howie Reske.

Thank-you. Cissy

Dear Herb,

Just a quick note to say that I really enjoyed the buying experience at Herb Chambers in Boston and specifically, Mr. Flavio Fonseca our sales person. he was professional in every way and in one
case, drove out to our home in Westford to deliver some last minute documentation. We were surprise and impressed at this level of service.

In a post sales situation, we were worried about some ticking noises coming from our steering wheel Flavio took this information directly to service who arranged for a quick visit and even quicker
remedy to all of our concerns.

Please let Flavio know how much we appreciated his loyalty to the sale. Your organization clearly gets the message on keeping their customers happy.

Best Regards,

Dan

Tags: Flavio Fonseca / Sales / Toyota Boston Outstanding employees at Herb Chambers Toyota of Boston Dan Westford, MA Categories: Service Dept. Posted on October 15,
2009

October 14, 2009

Dear Herb,

I wanted to write to recognize an outstanding dealership and two outstanding employees : James K. Pope, Manager of Service and Mike Yokum, Master Technician. I purchased a used Toyota Avalon 30 days
ago for my wife and while driving myself, noticed a small ticking as I turned the steering wheel. In researching the condition on the web, I found that there was a recall on certain vehicles (VIN-based) for steering column replacement and also learned of 2 other recall situations for air bags and floor mats and one non-recall situation concerning a potential oil leak (this oil leak could cause catastrophic damage if it occurred on the highway). I provided this information to James Pope on my visit to Herb Chambers. James had the car tested and then told me that all four issues
would be attended to at “no cost”. James had Master Technician, Mike Yokum, do the work. James and Mike performed a full replacement of all the concerned parts and/or recall directives. I was also
provided a loaner vehicle for the day. At 3 PM the car was complete and all issues had been completed, again at no charge.

This was superlative service and I hope James and Mike will receive some recognition for their professionalism. I am a present and future customer of Herb Chambers.

Best Regards, Dan

Tags: james Pope / Mike Yokum / service Wonderful service department at Herb Chambers Honda of Seekonk Joe Taunton, MA Categories: Service Dept. Posted on October 15, 2009

October 13, 2009

I would like to thank your dealership for having such a wonderful service Dept. On Monday the 12th 2009, I had a problem with my honda accord. I called and Mr. Tim Islip told me to come right in, I was greeted by him and Anthony Zelano. They were very kind and helpful and made it a pleasure to come to your dealership. They looked at my car and showed me that I had made a mistake starting my car, they took me right away and all I can say is with the service that you people give I would never buy a car anywhere else. And always send my friends and family to you, because you have such great, caring employee’s. Please give them a thank you from me. Joe

Tags: Anthony Zelano / Honda of Seekonk / service / Tim Islip Great experiences at Herb Chambers Mercedes
of Natick, Audi of Burlington & Porsche of Boston Bruce West Newton, MA Categories: Sales Dept., Service Dept. Posted on October 15, 2009

October 12, 2009

I don’t usually send these types of e-mails, but my wife and I have purchased three (3) vehicles from Herb Chambers dealerships (an ‘04 Cayenne S from Porsche of Boston, an ‘08 Mercedes 350CLK
cabriolet from Mercedes of Natick, and, most recently, an ‘06 Audi A6 from Audi Burlington) in the last several years. We are extremely impressed with the level of courtesy and professionalism
exhibited by your sales and service teams. All have been terrific to deal with and are credits to your organization. The icing on the cake was the phone call I received today from Carl Bernardo
(who was just terrific to deal with) at your Natick Mercedes dealership wishing me a happy birthday. Needless to say, I was very impressed. Just wanted to say thanks. Our next vehicle will
definitely be from Herb Chambers.

Best Regards,

Bruce

Tags: Audi of Burlington / Carl Bernardo / Mercedes of Natick / Porsche of Boston / Sales Immediate & Outstanding Customer Service at Herb Chambers Land Rover Sudbury,
Kellie Natick, MA Categories: Sales Dept. Posted on October 8, 2009

10/7/09

I recently wrote in regards to my dissatisfaction with my recent Land Rover purchase. I would like to retract that feedback, and commend the efforts of Dave Melkonian and his team for going above and beyond to ensure my satisfaction. They provided immediate, and outstanding customer service! Thank you.

Kellie

10/6/09

Worst experience I have ever had with a Herb Chambers dealership.

Purchased a Range Rover Autobiography last week registered to my business in NH. After the first day I noticed there was no inspection sticker on the vehicle. I opened the glove compartment to search for the registration only to find they had forgotten to give that to me.

I had to call and request the registration 2 times only to be told it had been overnighted to my business address the day before. We are not fully relocated to that address, which I could have explained had they taken the time to call me. When asked why they did not contact me when they realized they forgot to give me the registration, Oliver replied, “Good question.

Anyway the vehicle is registered.”

It is not customary for Herb Chambers to expect their customers to be responsible for the inspection of their brand new vehicles. My husband, Michael, and I have been purchasing BMW’s and Land Rovers from Herb Chambers for many years. Given this level of service, we will be going elsewhere in the future.

Kellie

Pre-Owned Vehicle Purchase, Herb Chambers Landrover Sudbury, Dimitri Weston, MA Categories: Sales Dept. Posted on September 29, 2009

September 28, 2009

My wife and I recently met Heather Roy, a salesperson at the Land Rover Sudbury dealership. She assisted us in our search for a pre-owned vehicle. I would like to comment on Ms. Roy’s
professionalism, knowledge of the product and attention to the customer’s needs. Ms. Roy was always courteous, clearly answering every question about the vehicle, and she followed up with phone
calls and emails, making us feel that she hasn’t forgotten about us. We have been customers at the Natick and Sudbury locations for 15 years, and we enjoy the quality of service and personalized
attention we receive by the staff. Ms. Roy fits perfectly in the service oriented environment that characterizes your organization, and that we have grown accustomed to.
 

Tags: Heather Roy / Natick / Pre-Owned / Sales / Sudbury Exceptional Service at Herb Chambers Saab of Boston Sandra Belmont, MA Categories: Service Dept. Posted on September 28, 2009

September 26, 2009

Dear Mr. Chambers, I wanted to make you aware of the exceptional service I received at your dealership. I recently purchased a preowned Saab. I was driving around with the top down when I noticed
oil all over the interior of the front and back seats. I returned the car to SAAB of Boston and Joseph Rondinelli, the Service Manager assured me he would correct the problem. He was fantastic. He
made sure the leaking piston was replaced and had the car thoroughly cleaned. He is truly an asset to your company and I wanted to make sure you knew what a great job your front-line is doing.
Customer service is really important in today’s market place. Joe handled the situation in a very professional way. He is exactly who you want to run your Service Department. Please pass on my
thanks for a job well done.

Sincerely, Sandra

Tags: Joseph Rondinelli / Saab of Boston / service New CTS purchase at Herb Chambers Cadillac in Providence, RI Janet MA Categories: Sales Dept. Posted on September 28, 2009

09/23/09

I am not a flowery person nor do I write or comment on service often. Had to let you know my salesman Jim McKenna, went over and above what was necessary after buying my new CTS cadillac last week.

As an example, he drove to my house in MA on Sunday to deliver my registration for my insurance company inadvertently told me I should not be driving with just the binder and he knew I was uncomfortable and hand delivered it to me. I am older and he couldn’t have treat me better if I were his Mom… Thank Jim for me. Janet

Tags: Cadillac / Jim McKenna / Sales Fourth Honda purchased at Herb Chambers Honda of Burlington William Wilmington, MA Categories: Finance Dept., Sales Dept. Posted on September 28, 2009

September 22, 2009

Mr. Chambers, I am writing to tell you that we just purchased our fourth Honda, a result of the excellent customer service and the courteous, respectful treatment that we have experienced at your Burlington facility over the years. We have been proud to refer many friends who have been shown the same level of service. Josh was our salesperson 3 years ago and this time was very efficient at handling our loan closing and put his personal touch on the transaction, as he always does. Sergio was our salesperson this time and just couldn’t be more knowledgeable, helpful and personable.  Both Josh and Sergio are assets to your company and staff like this goes a long way in preserving clients and in generating referral business. We are always happy to refer business based on the way we have always been treated.

William

Tags: Finance / Honda of Burlington / Sales Fourth Honda Purchase at Herb Chambers Honda of Burlington, William Wilmington, MA Categories: Sales Dept. Posted on September 23, 2009

Sept. 23, 2009

Recently I bought a Rav 4 at your dealership- I was able to take advantage of the Cash for Clunkers program. I wanted to take a moment and comment about the service I received from Tonny. He was helpful, funny, sincere and made me feel comfortable. Tonny went above and beyond my expectations- for example, when I brought the car in to be inspected, Tonny noticed that the front license plate holder was the wrong one- so he quickly replaced it. He did a very nice job overall. Judy

Tags: Cash for Clunkers / Rav 4 / Sales / Tonny / Toyota Impressive Service at Herb Chambers Ford of Westborough, Louis Hopedale, MA Categories: Service Dept. Posted on September 16, 2009

September 16, 2009

We want to express our sincere thanks to Carrie Hoffman and Jeff Krasner in your Westborough Ford service team. They went above and beyond any service group we ever worked with to resolve a brake
problem on our truck with 17,000 miles. Carrie listened to our concerns and worked with the service manager and corporate on our behalf. We were very impressed with her customer skills and resolution and plan to be a loyal customer in the future.

Tags: Carrie Hoffman / Ford of Westborough / Jeff Krasner / service Great Staff at Herb Chambers Honda of
Westborough Lorraine Westborough, MA Categories: Finance Dept., Sales Dept. Posted on September 14, 2009

Sep 14, 2009

My husband and I were looking for a vehicle for my husband. He thought he wanted a Toyota Tacoma Pickup. So we were looking at area Toyota dealerships. I suggested we go to your dealership, which is where I purchased my 2007Honda Pilot (which by the way, I love it). We arrive there and we were greeted by Andrew Bellamy, very nice young man.

We looked at the 2009 Honda Ridgelines available, and decided to test drive one. My husband loved it. Andrew was great, he answered all our questions regarding the vehicle, and when it came time to make a financial decision he was really able to work with us and our idea of how much we wanted to pay. He actually made purchasing this vehicle a comfortable experience, and we had fun doing it.

The finance person that we saw was also great, he took us through the finance part, explained other finance programs in debt and helped us understand the options that we had available to us. Will I buy at Herb Chambers again, probably you have a great staff.

Regards, Lorraine

Tags: Andrew Bellamy / Finance / Honda of Westborough / Sales Excellent service at Herb Chambers BMW of Boston Nancy Boston, MA Categories: Service Dept. Posted on September 14, 2009

Sep 14, 2009

I own a 2004 BMW X5. I bought it at the Herb Chambers Boston dealership on Commonwealth Ave. and have had it serviced there for the past 5 years. The last 3 years or so I have been dealing strictly with Jim Miscioscia. Jim has gone above and beyond my expectations at every visit.

Jim goes into great detail to explain what is going on with my car, he checks and makes sure I am keeping up with the cars maintenances, and he accommodates my situation when needed. On two occasions, I needed a loner car. There were none available when I made my appointment. But when I got to the dealership, Jim got me a car. I work full-time and have a small child that I take to and from school. I cannot be without a car. Jim understands that. I truly feel I can trust Jim to be honest and informative.

Thank you Jim for making all my visits to Herb Chambers Boston, the best I have ever had.

Nancy

Tags: BMW Boston / Jim Miscioscia / service Great Dealership, Herb Chambers Honda of Seekonk Joseph Taunton, MA Categories: Sales Dept. Posted on September 14, 2009

9/13/09

Buying a car at a dealership is only 50% of the deal. On 9/13/09 we saw the other half, we met with Mr. Tim Islip, He proved to us by being so kind and helpful that you do have the other 50%. We left there very happy because of him and now we would be glad to buy all our car’s there and let our friends and relatives know what a great dealership you have.

Superb service at Herb Chambers Mercedes-Benz in Natick Carolyn Natick, MA Categories: Service Dept. Posted on August 31, 2009

August 29, 2009

“My” service advisor, Dustin O’Brien, went above and beyond to ensure that I was taken care of when my car needed to be towed to another dealer while I was in Connecticut. He called the other dealer
and suddenly a loaner car materialized for me. When a part was unavailable, he called the Connecticut dealer several times with ideas on how to expedite getting the part. He called me daily to check up on the status of my car and whether I felt that I was being properly treated. My car wasn’t at his dealership, but since I was his client that didn’t matter. He treated me like I was his best and only customer. I will continue to purchase cars at Mercedes-Benz of Natick due to Dustin’s superb service. I actually send my friends who are thinking of buying a Mercedes to talk to Dustin first — then they buy from Mercedes-Benz of Natick! He’s great (we have purchased 3 vehicles from this dealer)

Carolyn

Tags: Dustin OBrien / Mercedes-Benz Natick / service Wonderful Sales Experience at Herb Chamber Toyota in Auburn Diane Auburn, MA Categories: Sales Dept. Posted on August 28, 2009

Thursday, August 27, 2009

I cannot even begin to tell you the wonderful experience I had at this dealership. From the moment I walked in the door, the friendly staff made sure that I was looked after. My Dad also bought a Toyota at Herb Chambers in Auburn, and he’s the reason I went there. After he told me about his experience, I knew I wanted to do business with them. I had been to another Toyota dealership, and I walked out because I didn’t like the way I was being treated. Herb Chambers was a totally wonderful experience. I recently received a check. It seems that I over paid on my registration fee.

Thank you for your honesty and integrity. The check was for a very small amount of money. You could have kept that, and I never would have known. I know that the next time I need a car, I will be heading right back to those warm, friendly people at Herb Chambers Toyota in Auburn. I intend to tell my friends about my wonderful experience there. Maybe they’ll go there too.

Diane

Tags: Exceptional service at Herb Chambers Mercedes in Natick Mark Wellesley, MA Categories: Service Dept. Posted on August 28, 2009

Thursday, August 27, 2009

To Whom It May Concern:

I would be remiss if I didn’t herald the exceptional professionalism exhibited by my service advisor, Dustin O’Brien. Dustin has distinguished himself on numerous occasions. Most recently however despite a horrific repair incident (occuring elsewhere), Dustin undertook this situation on my behalf as if it were his own. He constantly kept me updated and reported detailed and accurate information. In light of his demeanor and interest, I always feel I couldn’t go elsewhere as he has set an amazing standard for others to emulate. Kindly let him know how much I appreciate all of his efforts on my behalf. Because of him, I remain a loyal and satisfied customer and constantly recommend your service to others.

Mark

Tags: Dustin OBrien / Mercedes-Benz / service Impressed with Customer Service, Herb Chambers Saab, Kate Boston, MA Categories: Service Dept. Posted on August 25, 2009

8/25/09

I purchased my Saab a few years ago from Herb Chambers and continue to be SO impressed by the customer service. The service department is fabulous! I wouldn’t go to anyone but Herb Chambers for
service or to purchase my next vehicle.

Tags: Customer Service / Saab / Sales Honda Civic Hybrid Purchase, Herb Chambers Honda of Seekonk, Erica Fall River, MA Categories:  Sales Dept. Posted on August 25, 2009

August 24, 2009

Hello Herb,

I wanted to let you know I first contact Honda-Seekonk a few weeks ago. Fred Celest was very helpful. I had gone to Balise Toyota in Warwick to check out a car and the service was horrible I walked out. I stopped in at Seekonk without planning to and asked for Fred, he hooked me with LJ. LJ was so great and patient and I wasn’t sure what I wanted and how much I can afford, but he helped me and I sighed the papers for 2007 Civic Hybrid. I never thought I could afford and own a Hybrid. Paul Zito has been great all week as I tried to get a loan from my bank and was denied and needed to go to AAA ( for the lowest rates) I picked up my car Saturday and love it !!!!

Your staff is wonderful and I am happy to boast about my purchase and service from Herb Chambers Honda in Seekonk. I look forward to a long lasting relationship for years to come.

Tags: Civic / Fred Celest / Honda / Hybrid / LJ / Paul Zito / Sales / Seekonk A Satisfying Experience, Herb Chambers Land Rover, Sudbury, Justin New Canaan, CT Categories: Sales Dept., Service Dept. Posted on August 24, 2009

Herb- Congratulations! This is the first post service letter I’ve ever written. I’ve been motivated to write at times, generally because I was so angry, but ultimately realized that was a waste of my valuable time. I am writing for the opposite reason. I never, in my 48 years of consumption, have had as satisfying an experience as I did recently with Jim Murphy and his team at your Range Rover dealership in Sudbury. Being in the service business myself, I have wished that just once I could be treated with the focus, respect, and care I deliver to my clients. I now can check that wish off the list. The better news is, my happiness coincided with your dealership making a sale! Even though I live in New Canaan CT, I’ll now do all my car shopping at your dealerships. I can’t
tell you how gratified I am that you are an American success story for a good reason. Now I need to go back to work creating my own “story”. Thanks again and keep up the GREAT work.

Cordially,
Justin I like your website and ability to get to you as well!

Tags: Jim Murphy / Land Rover / Sales / service / Sudbury Emergency Repair Completed, Herb Chambers Audi
Burlington, Steven Burlington, MA Categories: Service Dept. Posted on August 24, 2009

August 22, 2009

I needed an emergency repair today on my Herb Chambers purchased BMW, and the new Porsche/Audi dealership was the closest to my home, as I did not want to travel far on my run two flat tires with
broken valve stems. I spoke to Eric on the phone, explained my predicament that my wife needed the car for an important doctor appointment in the afternoon. Eric told me they were flat out on
repairs, but he would do the best he could. His best was better than I could have hoped for. His timing was perfect. He called me much earlier than I anticipated to tell me the car was fixed and
ready, as we were standing at The Avis rental counter to get a car for my wife to use! He is my new hero!!

Tags: Audi Burlington / BMW / Eric / service Excellent Service, Herb
Chambers Hyundai, Roseann Worcester, MA Categories: Service Dept. Posted on August 24, 2009

8/22/09

I just want to commend Kevin P. Pierce (#62601) for his excellent service on Monday, 8/17/09 when I needed to have a left low beam headlight replaced.

He also took care of Recall #092 to replace a faulty stop lamp switch and gave me a courtesy wash.

Tags: Hyundai / Kevin Pierce / service Pleasurable Land Rover LR2 Purchase,
Herb Chambers Land Rover Sudbury, Dave Pepperell, MA Categories: Sales Dept. Posted on August 24, 2009

I want to let you know that I am very satisfied with my purchase of a new Land Rover LR2, and it was and is a pleasure to do business with the staff at Land Rover of Sudbury.

I am one of those people who have a passion for cars and I usually trade every 2 years or so and over the years I have bought quite a few cars including a car from one of your other dealerships and I have never felt the need to express my satisfaction with any of those dealers but Land Rover of Sudbury turned a negative situation for me into a very positive one by giving me a very good trade in allowance and a very good price on my new Land Rover LR2.

Matt Phillips was my sales guide and he was very knowledgeable about the car and I hope he gets Sales Guide of the Month Award or some form of recognition.

I’m looking forward to doing business with Land Rover of Sudbury or one of your other dealerships in the future.

Sincerely,

Dave

PS: I have a friend who may be looking for an LR2 or a Mercedes GLK, I’ll bring her to your dealers myself.

Tags: Land Rover Sudbury / LR2 / Matt Phillips / Sales Great Service at Herb Chambers   Chrysler/Buick/Pontiac/Hummer Danvers, Joan Gloucester, MA Categories: Service Dept. Posted on August 21, 2009

August 20, 2009

I have a 2007 Chevy HHR which I love. I had some warning lights on my instrument panel. I went to the Danvers Service Dept. and was helped by John Adams “Jack”. My car ended up having serious
problems and was at the shop almost a month. Jack kept in constant contact with me letting me know what was happening. On one occasion, when I stopped by the shop, he even showed me my engine which
had been removed and showed me in detail what was being done. He offered me the use of a rental which I ultimately used for a week while we were waiting for the delivery of a new head. Bottom line:
Jack was really great during a difficult situation. Herb Chambers should be proud to have Service Mgrs like Jack on the payroll.

Parts purchase at Herb Chambers Saab of Boston Steve Winchester, MA Categories: Parts Dept. Posted on July 30, 2009

July 29, 2009

Hi Herb,

I would like to compliment Richard Harley, the parts manager at your Saab dealership in Boston.

I have a 2008 9-5 wagon and recently purchased a “lifting bike rack” from the dealership. It has been a drawn-out ordeal to get the thing to work, but Richard has been extremely diligent, accommodating, and ultimately successful. We spent many minutes both over the phone and in person trying to figure out this fancy-shmancy bike rack. It was actually a rather fun puzzle, in which Richard was fully immersed. He spent a lot of time and effort making it work out to my satisfaction. His crew, several of whom I met, were also engaged in the project and I enjoyed my interaction with them as well.

Customer service in general has been excellent.

Thanks, Steve Tags: Parts / Richard Harley / Saab Service at Herb Chambers Audi of Burlington Paul New Jersey Categories: Service Dept. Posted on July 30, 2009

7/29/09

Although I live in NJ and I purchased my Audi (I have a few Audi’s) in NJ, I actually work for a company in Burlington, just up the street from your dealership, so I do bring my car in for service
there while I am in the office here in Burlington.

I stopped in yesterday to ask about adjusting my sunroof on my 2008 RS 4 (great car, by the way) and Eric Thorner took care of me. He very helpful, fit me in to look at the car immediately, fixed the problem very quickly and returned the car washed and vacuumed, and didn’t charge me (even though the warranty resides with my dealer in NJ).

Very professional service and a great new facility. It was the first time I have been in your new locale. When the time comes to look to purchase another new Audi (you have a very nice R8 in the showroom, but I’m not ready yet for that), I’ll have to shop up here as well.

Thanks again,

Paul Tags: Audi Burlington / Eric Thorner / service Lease of Porsche 911 Carerra 4S, Herb Chambers Porsche of Burlington, Ian Lincoln, MA Categories: Sales Dept. Posted on July 28, 2009

July 27, 2009

Dear Herb

I have just leased a new 2009 Porsche 911 Carerra 4S (122,000$) from your Porsche Sales Manager, Peter Wienstroer. I was all set to purchase either a 2010 Jaguar XKR or an Aston Martin DB9 but thought I should check out Porsche first. Peter was terrific. I have never met a sales person more knowledgeable about a product. I am an inventor and a Professor of Mechanical Engineering at MIT and so like to understand in detail any technology I am buying. Peter was able to answer even the most detailed mechanical questions instantly and even knew the answers to my many questions in metric units. He immediately realized that the new PDK gear box in the 911 would be of great interest to me and indeed after a test drive there was no way I could consider either a XKR or a DB9 with their old “tiptronic” like transmissions. Peter is easily the most impressive car sales person I have ever met. Good work for having someone of Peter’s caliber on your staff.

Regards, Ian Tags: Burlington / Carerra 4S / Lease / Peter Wienstroer / Porsche Outstanding Service, Ford of Westborough, Gregg Northborough, MA Categories: Service Dept. Posted on July 28, 2009

July 27, 2009

I had my F250 serviced at the Westborough location and wanted you to know that Jeff Krasner provided outstanding service. Jeff resolved a major issue that I had with my truck and did so in an efficient, friendly, and very professional manner.

I wouldn’t hesitate to bring my vehicle to Jeff again in the future.

Thank you. Tags: Ford / Jeff Krasner / service / Westborough Purchase of a Ford Escape, Ford of Westborough, Jay and Joan Worcester, MA Categories: Sales Dept. Posted on July 28, 2009

July 27, 2009

We want to relate the wonderful experience we had in the recent purchase of our 2009 Ford Escape in Westborough. The entire staff was knowledgeable, professional and warm. The General Manager, Paul Ziffer, was extraordinary in his efforts and caring. He has obviously set the same high standard for his whole team.

Tags: Escape / Ford / Paul Ziffer / Westborough Excellent Service, Ford of Westborough, Jeff Beverly, MA Categories: Service Dept. Posted on July 28, 2009

July 25, 2009

Hello,

My F350 was recently serviced at your dealership. I can honestly say that it was the best service I have ever received. The staff was professional and courteous from the moment I entered your dealership. The scope of work the truck needed was major. Hats of to your dealerships service foreman and diesel technician. The truck has never run better. Frank, service advisor, kept me posted every step of the way on the repairs being made. I am a “raving fan” and will be coming solely to your dealership in the future. I’ll be sure to recommend your dealership to all I know. I am a regional manager for Cap World Inc. and customer service is my main focus. Jeff Krasner is to be commended for he mastered this.

Thanks, Jeff

Tags: F350 / Ford / Jeff Kasner / service / Westborough Certified BMW sale at Foreign Motors West Abi Mt.Laurel, NJ Categories: Finance Dept., Sales Dept. Posted on July 22, 2009

July 22, 2009

Dear Sir, I purchased my first BMW on 1997 at dealership in Natick and i was so satisfied that couple of months ago i came from NJ (i used to live in Randolph) to purchase a CPO car. Sales man Jimmy K and accountant Dan Stanley made this purchase an easy transaction and were so helpful and caring. Since i have been at your dealership i assumed all dealership are the same and did i make a mistake. The dealership in NJ DiSimmone is not even close to your dealership. They are not happy that i bought my car from Natick . When i purchased my car Dan told me to purchase wheel and tire coverage and i did. Few days ago i had a nail in my tire and Dan saved me $500 by having the coverage. Today i had to get my BMW ASSIST activated and they told me i have to take my car to BOSTON to activate it?? I called Jimmy K and Dan today and told them about what has happened. Jimmy K called them and they are activating it in here. I would like to let you know that this two gentleman have been helping me and i am thankful to them. By the way i found out the day that i picked up my car It was jimmy’s day off but he showed up on Thursday to take care of me anyway.

Please let them know or forward this Email to them that i appreciate their help and they should be commented for their services. My car is very sharp and get compliment about it at all times, you have one loyal customer.

Regards,

Abi

Tags: Certified Preowned / Dan Stanley / Foreign Motors West / Jimmy K / Sales Service experience at Herb Chambers Infiniti of Westborough Debbie Westborough, MA Categories: Parts Dept., Service Dept. Posted on July 22, 2009

July 21, 2009

I am writing to tell you about my recent experience at your Infiniti dealership in Westborough. To say that it was the most courteous, accommodating, professional and friendly service that I have ever received from any car dealership is an understatement. Paul McDermott and Terry McCormack treated me as if I was their most important customer. My daughter’s car, a 1996 Infiniti, was brought into the Westborough dealership for repairs. A part needed to be ordered, so the car was not ready when expected. I was given an Infiniti G37 as a loaner car in place of her 1996 Infiniti. I couldn’t believe it! I was hoping they would have trouble repairing her car so I could keep your car longer which, of course, did not happen. Her car was ready on time and at the repair cost that was quoted to us. If I could afford to buy a G37, I certainly would. The car was amazing. I’ve told all my friends, family and co-workers that your Westborough dealership is truly one of a kind as is the G37.

Tags: Infiniti of Westborough / Paul McDermott / service / Terry McCormack Audi S4 sale at Herb Chambers Audi of Burlington Ramesh Burlington, MA Categories: Sales Dept. Posted on July 22, 2009

July 21, 2009

We are writing this email in appreciation of what Bill Murphy has done for us at the Audi dealership in Burlington. We have dealt with many dealers in our lifetime but no one has impressed us as much as Bill Murphy. Most dealers are only nice to customers until they make their sale and get the paperwork signed. However, Bill stands apart from this in many aspects.

We came into the Audi dealership thinking of buying a car. Within an hour - we were sold on our Audi S4. Bill worked with us to get us the 2-year certification and ensured that the car was given to us in top notch condition. Even after he made the sale, he called us to ensure the car was running fine and spoke to us like a true friend. He wasn’t just a salesperson he is remarkable.

Definitely, after dealing with Bill Murphy we will recommend your dealership to our family and friends. Bill has outstanding customer service skills and most importantly treats customers with honestly and respect, which we truly appreciated from him.

Please convey our thanks to Bill Murphy.

Thank you,

Ramesh

Tags: Audi Burlington / Bill Murphy / Sales Service experience at Herb Chambers Honda of Boston Petra Mendon, MA Categories: Service Dept. Posted on July 20, 2009

July 20, 2009

Dear Herb, I just had to let you know of my experience with one of your employees named Robert Hall. I have been very fortunate to have him in my life in dealing with my new Honda Accord coupe. I have needed his help a couple of times and he was right there for me. This last time July 16 I had my oiled changed first thing in the morning and I told him that I am currently taking care of a dying person and I need to leave here as soon as possible as the family was covering for me. He reassured me that I would be a priority since it was urgent. He, as usual with his patient personality and professionalism got it done. I think he is a gem not only to me but to many others. Your company is luck to have him and so am I. Thank you Robert… Petra

Mercedes Purchase at Herb Chambers Mercedes Benz Natick, Patrick Natick, MA Categories: Sales Dept. Posted on May 26, 2009

Hi, I wanted to communicate the positive experience I had at Mercedes-Benz of Natick. I recently bought a car there and the sales associates who served me Lenny, Jay, and Matt were all friendly, honest, and great to work with. The negotiation process was extremely easy and comfortable and they went the extra mile to ensure that I got everything I wanted out of my new Mercedes.  Their professionalism and commitment to customer service should be commended

Patrick

Tags: Jay / Lenny / Matt / Mercedes / Natick / Sales New Accord Purchase at Herb Chambers Honda, Dan Boston, MA Categories: Sales Dept. Posted on May 26, 2009

June 27, 2009

Dear Mr. Chambers, I had the pleasure of meeting your son George at the Porsche Dealership in Boston in 2006. He was highly recommended by several very good Friends when I asked where to go to buy a Porsche. George leased me a 2006 Porsche Cayenne Turbo which I completely loved. I recently leased a 2009 Audi 8 from George at your Audi Dealership in Burlington. I was assisted by a salesman by the name of Wayne Altavilla, what a decent, knowledgeable and obliging young man he was. My experience was of the Highest Degree, I will return as often as possible to visit with them, and I will greatly recommend George, Wayne and your Dealerships to all my Friends and Family.

Sincerely, Federico

Tags: Audi of Burlington / George Chambers / Sales / Wayne Altavilla New Saab purchase at Herb Chambers Saab Karen, Boston Categories: Finance Dept., Sales Dept., Service Dept. Posted on June 29, 2009

6/25/09

A quick note to say what a pleasure it was to work with Jason O’Brien and his staff to purchase my new Saab. For Scott DeCastro, it was his first deal, so he was assisted by Alex Gathii. Normally, I would consider being subjected to new employee training an inconvenience, but that was not the case. Everyone, from the receptionists to Justin the finance guy to the random people who were involved (including the guy from service who had to move my car a million times because I parked it in a BMW space) was gracious and courteous and helpful. I was reluctant to buy a car from a mega-dealer, but the people at HC Saab completely changed my thinking.

Karen

Tags: Alex Gathii / Finance / Jason Obrien / Saab / Sales / Scott DeCastro Outstanding Service, Herb Chambers Toyota, Al Peabody, MA Categories: Service Dept. Posted on June 25, 2009

6/25/09

I recently purchased a new 2008 Solara Convertible. I encountered a minor problem the night I took delivery, the rear bumper was touched up. I missed it, the salesman missed it. When I called the dealership I expected the old kabuki shuffle. It didn’t happen. Don Smith and Chris Wong made me feel nothing less than an important and valued customer. In my eyes, they did more to further the Herb Chambers mission of making every customer satisfied than anything I have ever experienced. They both took care of the problem and kept me in the loop at all times. Outstanding! Please extend my thanks. Sincerely, Al

Tags: Chris Wong / Don Smith / service / Solara / Toyota Smart Car Purchase, Herb Chambers Smart Car, Michael Boston, MA Categories: Sales Dept. Posted on June 25, 2009

6/25/09

Herb,

My compliments on your newsletter. You always do everything First Class. Umer was terrific in handling the sale and customization of my Smart car, making it a very rare red Brabus Smart car. I will forward some pictures when I get the lettering installed. I will begin promoting Comm. Ave. Associates sales and rentals sometime next week. At the same time we will hand out info cards on the Smart car to promote the vehicle. I saw the cool Nantucket basket smart car in the showroom, another brilliant idea. I hope that all is well with you.

Michael

Tags: Customization / Newsletter / Sales / Smart car / Umer Cadillac Purchase, Herb Chambers Cadillac, Paul Providence, RI Categories: Sales Dept. Posted on June 25, 2009

6/24/09

Hello Herb

Just wanted one of your sales people in Providence to be recognized.

I bought a 2006 STS from your providence location. This car is silver with a custom black coach roof when I drive this car people actually stop to look at this car it is that sharp. Brian Carreiro was my Sales Person. He went out of his way to make sure I was satisfied. I bought the car in March and I just got the time now to write to you. Herb I look forward to buying my Next Caddy from the Providence Store.

Thanks

Paul Tags: Brian Carreiro / Cadillac / Providence / Sales Used car purchase at Herb Chambers Honda of Boston Suzane Newton, MA Categories: Finance Dept., Sales Dept. Posted on June 24, 2009

June 24, 2009

HI, I bought a used vw from Barry @ your Boston, Com Ave location two weeks ago and I’m writing to let you know that both Barry and Kevin the sales manager were great. We needed a 4th car for our teens to drive for just the next year and a half (before college) and I had gone in to test drive a civic thinking we’d lease. I told Barry my budget and they had just got a beautiful, low mileage vw Cabrio in. It’s perfect for our needs and because the service was so great I’ll definitely purchase my next vehicle from Herb Chambers. King made the paperwork easy and all in all I can’t tell you how nice it was to buy from a dealership where everyone was so laid back. Thanks again, Suzane Tags: Barry / Finance / Honda of Boston / Kevin / Sales Excellent service
at Herb Chambers Honda of Seekonk Samuel Rumford, RI Categories: Service Dept. Posted on June 24, 2009
 

June 24, 2009

Hello. I am writing this email to formally commend one of the service advisors of Herb Chambers Honda (185 Taunton Avenue, Seekonk, Ma. 02771). I purchased a Honda Odyssey Touring minivan from Herb
Chambers about 18 months ago for my wife. The vehicle itself has been a very good investment and my family uses it every day. About four months ago the minivan was hit in the back bumper and one of
the sensors crushed. Mr. Paul Giampapa spoke with my wife and I regarding the repair. Mr. Giampapa went above and beyond during all aspects of the maintenance/repair evolution. I am very impressed
with his professionalism and customer dedication. I will recommend Herb Chambers Service department and Hondas in general because of employees like this. Sincerely, Samuel
 

Tags: Honda of Seekonk / Paul Giampapa / service Scion XB purchase at Herb Chambers Toyota of Boston Carlos Revere, MA Categories: Finance Dept., Sales Dept. Posted on June 23, 2009

June 23, 2009

I want to acknowledge the exellent salesman Biola Balogun. for his dedication to his work . He help me choose the car that was perfect for me, I liked a Corolla but did not fit comfortable in it, I
‘m a tall guy. He show me different options and finally came up with a Scion Xb which I ‘m really happy to own. He also had very great patience as he get the exact color (white)with all the options
I wanted. I just move to Massachusetts, and feel very happy about my new car. Also have to mention Christopher Wang and Nate Piasta for helping me with finance excellent job over all !!! Thanks
Carlos

Tags: Biola Balogun / Christopher Wang / Finance / Nate Piasta / Sales / Toyota Boston Used car purchase at Herb Chambers Chrylser/Dodge/Jeep in Danvers Sandra
Westwood, MA Categories: Sales Dept. Posted on June 23, 2009

Jun 23, 2009

Hi Mr. Chambers, I am a customer of yours in the Lexus dealership in Walpole. We took my sister in law to your Chrysler Jeep dealership in Danvers last weekend and had Mr. Mark Cunningham as our
sales associate. Actually, we had been to a few dealerships before landing at Chambers and had a very bad experience at Ira Toyota so when we got to Chambers I sent her with her sister to look at
the used car inventory and I went inside and I listened and looked around and I picked out Mr. Cunningham for Janice. He was very professional but congenial; he was a great listener which is a very
important characteristic of a good sales person. He was able to get from her what it was she was looking for in a used car and he was the first sales person she was truthful with about how much she
could spend on a vehicle. This has been a very hard time for her giving up her leased vehicle and pick out a used vehicle with a lot of miles on it is basically her lot for now. I want to thank you and thank Mark Cunningham for the professionalism that your dealerships bring to the public when shopping for cars is usually an exercise in dodging sharks and bombs and the trust level very low in the industry. Thank you Mark for treating Janice with the respect she deserves. Sandra

Tags: Chrylser-Dodge-Jeep / Danvers / Mark Cunningham / Sales / Used Car Routine
Service at Herb Chambers Infiniti Boston Ken W.Boxford, MA Categories: Service Dept. Posted on June 23, 2009

June 22, 2009

I brought my 2008 Infiniti G35x in for a 15K routine service and dealing with a recall last week. While it was in, I asked for the service department to check the alignment because the handling felt slightly off to me (I’m probably a bit picky because I love this car for its performance - and I love driving).

The car now handles flawlessly! We’re talking a very small correction to the alignment, but it was obviously done precisely. Plus the beautiful job cleaning the car was beyond the simple vacuum that I had anticipated. A beautiful car with perfect handling is just plain fun! This is the kind of experience that will bring my family back to your dealership for our next car! Thanks to the guys who serviced my car.

Ken

I just wanted to write a quick note to tell you what a great experience I had working with Keith Banks-Obanor at Honda/Boston. I am the type of person who does my research and always walks into a dealership with low expectations. We originally went in to look at a used Accord. We left in a brand new one! Why? Keith treated my wife and I with the utmost respect. He knew exactly what we were looking for and made it happen at a very good deal. The car buying process was smooth from start to finish. Because of him, you can expect me to refer people to him and your dealership. Give him a promotion!

Thank you,

Dan

Tags: Accord / Boston / Honda / Keith Banks Obanor Second BMW purchase from Herb Chambers BMW Boston Lori Swampscott, MA Categories: Sales Dept. Posted on May 22, 2009

5/21/09

I just purchased my second BMW from Ahmed Jabrane at your Boston location. Although we live near an alternative dealership (we’re in Swampscott) we chose to travel to Ahmed when the lease expired on
my X5. Ahmed personifies customer service. He is professional, personable and knowledgeable, answers his e-mail and his phone and treats every request like I purchased the most expensive auto in the
dealership. I hate dealing with carsAhmed makes it as easy as it could possibly get.

Just wanted to give kudos when kudos are due. You’re lucky to have Ahmed.

Lori

Tags: Ahmed Jabrane / BMW / Boston / Sales Warranty purchase from Herb Chambers Toyta- Gary Boston MA Categories: Finance Dept. Posted on May 22, 2009

5/22/09

Sir:

This is in follow up to a phone call I also made to your office yesterday.

I simply want to convey what a pleasurable experience I just had in the purchase of an extended warranty and dealings with Mr. Nate Piasta at your Boston Toyota location. I am usually the first to
complain when things don't go well but this is positive feedback…

Not being your customer and simply shopping around for best value for an extended Toyota warranty, I contact your Boston location. Before calling Nate, I went to the dealer were I purchased my car,
called folks listed on Prius online Blogs and then called around to high volume dealers. Then, I spoke with Nate, who offered me an excellent price and made the entire transaction easy.

Just as FYI, based upon this experience, I will likely make the trip up to Boston when it comes time to purchase the 2010 Prius. What irks me is the many other dealers that even make customers haggle
even when it come to selling a warranty? Nate made it simple by providing me a fair price and ability to purchase over the phone/fax.

Regards, Gary

Tags: Boston / Finance / Toyota / Warranty Herb Chambers Infiniti G37/Customer thank you-Katherine Westborough, MA Categories: Finance Dept., Sales Dept.
Posted on May 19, 2009

5/18/09

I just purchased a 2009 Infiniti G37 from your new dealership in Westborough, MA. It is a fabulous car and I am absolutely thrilled with how it drives.

The facility at Westborough is beautifully designed.

All of the people that I encountered were extremely professional.

Anthony began the process by providing me with all the information about the features of the Infiniti that would help me make a decision. He was extremely knowledgeable about the Infiniti but did not
pressure me in any fashion.

Paul stepped in to help with negotiating an agreement on the price of the vehicle. I had checked the pricing with Edmunds.com and felt as if the negotiated price was very fair.

The next day I returned to decide on the color and discussed financing and various package options with Rich.

Finally I returned on Friday for my final inspection of the car and explanation of all the bells & whiistles. Anthony did a superb job in familiarizing me with my new vehicle.

On Monday he drove to my office picked up the car, got it registered and inspected and then returned it to me. The service was wonderful. I have been talking about your organization all weekend.
Thank you for making it such a positive experience.

Katherine

Tags: Finance / Infiniti / Sales / Westborough Herb Chambers Cadillac-Customer Thank you/Brad Providence, RI Categories: Sales Dept., Service Dept. Posted on May
19, 2009

5/17/09

On 3/4/09 I bought a used vehicle from Herb Chambers Cadillac. After driving it for awhile I thought of my experience with your dealership.

It was second to none.

Replacing the missing key, fixing the brakes, all made the difference.

When one of your people said they would be there, they where.

When one of your people said they would do something, They did it!

No nonsense. A good used vehicle at a reasonable price!

When I decide its time for a New car

I plan on seeing George Belivich. His honesty and integrity was well received and appreciated.

He went the extra step even with a lower priced used vehicle.

It is unusual in todays world to find a decent car dealership.

I may not buy a caddy, but I am sure George can fix me up with the right Herb Chambers dealership.

I drove down from Mass and I am glad I did.

Thank You

Sincerely,

Brad

Tags: Cadillac / George Belivich / Sales / Used Car Rosemary Natick, MA Categories: Sales Dept. Posted on May 15, 2009

5/14/09

Dear Mr. Chambers,

Last week, I purchased my fifth Mercedes at Foreign Motors West in Natick. In August of 2008, I convinced my husband, who swore he would never drive a Mercedes, to purchase a Mercedes SUV. So, in
the past nine months, we have purchased two Mercedes from your Natick dealership. I thought you might be interested why we keep going back there. There is only ONE reason why and that reason is Ken Black! Ken is the most professional and sincere person that I have ever met. I know that no matter what happens to my car, I can pick up the phone and Ken will take care of me. The honesty, sincerity, and genuine caring for your customers is what Ken displays at all times. I can’t tell you how important it is for me to feel safe in my car and how much it means to me that I know Ken will always do what is right for me and my family.

I know that more often than not you only hear about the things that customers feel need to be improved. I wanted to be sure to give you positive feedback and to give credit where it is immensely deserved. Last week, before I even went over to Foreign Motors West, I called Ken. He was on vacation so I left a message for him to call me when he got back in the office. Within 30 minutes of leaving that message, Ken called me back! You are so lucky to have such a dedicated employee and one that is checking his messages while on vacation. As you know, dedicated employees are very hard to find!

I always comment about Ken in the Service Customer Satisfaction Surveys that I receive but I am never sure that he gets the credit and recognition that he deserves. Please recognize Ken and let him know how much he is truly appreciated. If it weren’t for Ken, I would not have purchased my last four vehicles at Foreign Motors West and I certainly would not have purchased two in the last nine months.

Thank you for taking the time to recognize Ken for all his hard work and dedication.

Best Regards,

Rosemary

Tags: Foreign Motors West / Ken Black / Mercedes / Sales Gary Westborough, MA Categories: Sales Dept. Posted on May 15, 2009

Herb:

I wanted you to know about the wonderful experience I had in buying a new Ford Flex lat week.

In today’s world, where “good enough” seems to be the norm, and bad experiences seem to be the most remembered, I wanted to call your attention to a degree of excellence and professionalism that is
sadly unexpected these days.

The sales person that helped me was George Asare in your Westborough Ford Dealership. He was patient, courteous, helpful, professional, and above all, a true gentleman.

Sure, I was pleasantly surprised by the improvements in quality and features that Ford has achieved, as well as the great staff you have on hand in the Westborough dealership. And this is the second vehicle with a Herb Chambers label on the back, so needless to say I’m a big fan of the guiding principles you’ve put in place for your organization. But working with George was a real pleasure.

George helped to make sure we got exactly what we wanted in our new car, answered our questions straightforwardly and honestly, and helped to make the whole process go very smoothly.

The difference maker with George was more about how he accomplished these things with elegant dignity, with calm and gentle enthusiasm, and above all by listening and understanding what was
important to us.

Anytime you get a new car it’s exciting everyone wants to hear about it. I haven’t hesitated in telling everyone to Go see George.

And finally, a thank you to you Herb it’s clear that you have always put your customers first, and it’s also clear that you believe that the best way to accomplish that is with the highest quality people.

Thank George for me the next time you see him.

All the best. Tags: Ford Flex / George Asare / Sales / Westborough Richard and Donna Westborough, MA Categories: Service Dept. Posted on May 14, 2009

5/14/09

We would like you to send a letter of thanks to Michael Parslow, one of the service advisors at your Honda dealership in Westborough. We have had some major things happen to our honda crv…twice…Mike
handled the situation in a professional & timely manner. He is an asset to your organization and we felt it was necessary to let you know…Again, send a letter of commendation to Mike on our behalf…and
keep one in your folder.

Sincerely,

Richard & Donna

Tags: CRV / Honda / Michael Parslow / service Sue Boston, MA Categories: Service Dept. Posted on May 12, 2009

5/12/09

I recently bought a Smart Car from your dealership and had it on the road for about a month when I experienced a strange problem. I was unable to move the shift from drive to any other gear. I panicked and called the service department. I was told that you close at 7 so if I could get it in by then they would help me out right away. It was about 5:30 and I was in Waltham so I wasn’t very worried. Then I hit an amazing amount of traffic and ended up getting there just as you were about to close the doors. Nathan Haugh, one of your service consultants listened to my issue, called the Smart technician, who had already gone, and fixed my problem himself in about 15 minutes.

I am very impressed by Nathan’s commitment to service and the dealership’s commitment as well to support employees like Nathan who are willing to go the extra mile to help a customer in need. I am very happy that I chose to do business with you and I can assure you that I will do all my future auto purchases through one of your dealerships.

Keep up the good work! -Sue Kishani Westborough, MA Categories: Sales Dept., Service Dept. Posted on April 30, 2009

4/29/09

Hello Mr. Chambers

I am very happy to write to you regarding the dealership that I visit to take care of my car-the Westborough Honda dealership.

Mr. Abdul Khalid sold my husband and I, two new vehicles last year.

I purchased a 2009 Honda Accord and my husband Kevin, a Honda Pilot. We were both very happy with Mr. Khalid and will readily recommend him to more potential customers. Mr. Khalid was very helpful
and went out of his way to provide both of us with information and get vehicles we both enjoy driving.

I never thought I’ll see the day when I would say, ” I love my Honda.

I feel I am being unfaithful to my Audi TT”. Mr. Khalid did a great job of finding a car that fitted my travels.

I am also very happy about other personnel as well.

Mr. Tom Van Fechtmann, the manager for the store from my first visit, made me feel welcomed. He and other staff members collectively made Honda an easy place to visit and get my car serviced and cared for. My car had a small issue that came up, and Mr. Van Fetchtmann went out on a limb to fix the issue. I was very impressed by his commitment to provide service excellence.

Today, Mr. Allon Swift, much like his name, got me in and out of the dealership after grade B type service on my Accord.

Overall, I am very happy regarding the service that is provided at the Westborough location. I have found that the personnel at the dealership to be friendly, efficient, provides quality work and to
be extremely professional.

Thank you.

Kishani

Tags: Abdul Khalid / Honda / Sales / service / Tom Van Fechtmann / Westborough Diane and Brad Westboro, MA Categories: Sales Dept. Posted on April 30, 2009

We recently purchased a new honda from you at the westboro dealership. We would like to compliment your sales person, Dan Dubay. From the beginning we liked him.. His professionalism, kindness and
genuine concern of us went a long way. Please thank him for us.. My son wanted us to deal with Bernardi’s but we stayed with Herb Chambers because of him.. We have already let a lot of our friends
know this.. Thank you and have a wonderful day. Sincerely , Diane and Brad Tags: Dan Dubay / Honda / Sales / Westboro AnneMarie and James North Providence, RI Categories:
Herb Cares Posted on April 30, 2009

I JUST WANTED TO SAY AFTER SPEAKING WITH YOU R ASSISTANT NICOLE TODAY, MY FAITH IN YOUR COMPANY HAS BEEN REINSTATED. YOU HAVE MADE AN EXCELLENT CHOICE AND SHOULD FEEL AT EASE WHEN YOU ARE AWAY FROM YOUR OFFICE IN KNOWING THAT NICOLE IS IN CHARGE OF YOUR PROBLEM SOLVING..

she addressed my concerns immediately and listened and explained and i'm sorry that i was at fault for not understanding the situation but feel better now that i spoke to Nicole Thanks You for your time. I don't feel the need for you to return any calls or emails now that Nicole and I resolved my concerns Thanks so much for your time

Tags: Corporate / Nicole / North Providence Catherine Boston MA Categories: Service Dept. Posted on April 29, 2009

4/27/09

I am writing to commend Herb Chambers Honda of Boston for a customer-friendly service policy.

I bought my past two Hondas there, and had a very good experience each time.

Service visits have been efficient and friendly.

A few years ago, the cable on the door to my gas tank broke, and HC fixed it under the warranty.

Recently, the cable broke again (through no abuse or misuse, clearly a defective part).

I brought the car in today to have it repaired. I received a quote of $220 to repair it. This didn’t sound right, since I had just had it fixed a few years ago and it was already broken again. I asked if HC could back this repair, since I am a loyal HC customer. I was told that HC would cover 75% of the cost of the repair, leaving me responsible for only 25%. This seemed fair to me, and now the repair has been done.

When I told a friend about this (she already knows what a good experience I had buying my last two cars from HC), she said she would buy her next car there.

Your willingness to work with your customers in order to make sure they are satisfied is what keeps me coming back, and recommending you to my friends.

Thank you.

Catherine

Tags: Boston / Honda / service Lynda Natick, MA Categories: Service Dept. Posted on April 28, 2009

4/28/09

Hello!

I must admit that I was surprised to hear from Ken Black within a few hours of sending off my email, and even more surprised by his response. He was professional, not at all defensive or
accusatory, gave a clear summary of what he felt might have occurred, and offered an $800 service credit that I was happy to accept.

My father bought his first Mercedes from Foreign Motors West years ago, and my extended family continued to buy and service cars there for many years. When I heard that Chambers had bought the
franchise, I was somewhat concerned — my impression was that customer satisfaction for Chambers dealers could be most generously described as “mixed.” But I our experience has been excellent. The
service department is polite and efficient, and the response to my complaint was immediate and helpful. I would not hesitate to recommend FMW to anyone looking for a Mercedes/BMW dealership. I
will also comment on the dealerrater.com website about this experience.

Thank you for your help in resolving this matter.

Lynda

4/24/09

I have taken our Mercedes C230 to the Natick service department ever since it was passed along to us by my mother-in-law. I have been impressed with the efficiency and courtesy of everyone I have
come in contact with there and, until recently, have been very satisfied with the work that has been done.

Earlier this week while I was out of town, my husband heard and felt the loud thump-thump-thump that signals brake problems. The sound was so loud that he feared driving the car any distance,
and so he took it into our local mechanic for a look. He was not surprised to hear that the car needed all pads and rotors replaced and authorized the work.

He told me this when I returned home. I had a memory that similar work had been done recently, and when I looked at our service records I found that you had replaced all four brake pads and
rotors on November 20, 2008 at a cost of $1207.98. I called the local mechanic who did the most recent replacement to ask if he noticed anything unusual. He believed that the at the last
service the pads had been replaced, but it was his opinion that the rotors had not been replaced in some time. I have asked him to keep the parts he replaced should you wish to examine them.

I cannot be certain what caused the pads and rotors to fail in less than four months and less than 2000 miles. But I am certain that they failed, and that this should not happen in such a
short time. In a perfect world, I hope to be reimbursed for the costs of this most recent replacement. At the very least, I hope you will provide compensation in the form of a service
department credit for the failed brake job done on November 20.

Please feel free to contact me if you would like further information or if you would like me to provide the defective parts.

Sincerely,

Lynda

Tags: Foreign Motors West / Ken Black / Mercedes / service Richard Warwick, RI Categories: Service Dept. Posted on April 27, 2009

4/25/09

Mr. Chambers,

I am writing to you in regards to an outstanding service experience I had with the service department at Saturn of Warwick and, in particular, with Mr. A.J ( I regretfully never got his last name).  In lieu of a frustrating (for all concerned I am sure) service situation, A.J handled himself with calm, professionalism, courteousness and a smile. He went above and beyond to resolve my issue and ensure total customer satisfaction.

I realize that it can be difficult, Mr. Chambers, to recognize individual efforts within a large company such as yours. It is my hope that this letter will bring to light the merits of A.J. at Saturn of Warwick. He truly is an asset and a positive representative of your company. In times where poor customer service tends to be the norm, A.J, and your Saturn of Warwick dealership, is a breath of fresh air and a pleasure to deal with.

Sincerely,

Richard

Tags: A.J. / saturn / service / warwick Ann Boston, MA Categories: Finance Dept. Posted on April 27, 2009

4/24/09

Thank you for your very quick response back to my complaint. I am amazed at how seriously you take customer service. Morgan at Herb Chambers Honda of Boston got back to me right away and addressed my problems and concerns. He told me he is taking care of things immediately and overnighting a check to the warranty company. He also took the time to explain my loan to me again, which was very helpful. I appreciated his quick follow-up and the explanation for the lapse in canceling my warranty, but am still disappointed that the lapse occurred in the first place.

Ann

###############################################

4/24/09

I have to say I have been very unhappy with the customer service coming from the financial department of the Honda Boston location. First, I felt strong-armed into buying an extended warranty, which was presented to me in misleading terms. I cancelled it the following day, and signed a form to that effect when I picked up the car two weeks later. Now, nearly two months after I cancelled that warranty, I find out that Herb Chambers Honda Boston never cancelled the warranty.

I had to find this out from the lien holder, who I had to call because I never got my first payment stub. I find out from the lien holder that the reason I never got my payment stub was because they never got a mailing address, phone number, or email address for me from the dealership. When I put in a call and e-mail to the financial guy at Herb Chambers Honda Boston to find out why the warranty wasn’t cancelled and my information not given to the lien holder, I NEVER got a return call or email…for three days! I finally called again and surprisingly got hold of the guy in person, who “didn’t know why the warranty never got cancelled.”

I have found the whole experience disappointing and unacceptable. I now have to keep calling the lienholder to make sure they got a check for the warranty amount — it is not my responsibility to be constantly checking up on Honda Boston to make sure they do their job, but unfortunately I find myself in that position.

Ann

Tags: Boston / Finance / Honda / Morgan Michael & Karen Boston, MA Categories: Sales Dept. Posted on April 27, 2009

4/28/09

Dear Mr. Chambers:

I wrote to you the other day about a confusion that arose over options included with a 2009 Honda VP-DX.

As you suggested, we talked with the management team at the dealership and with Ron Alvarez, the sales associate who handled the transaction. I am pleased to report that the issue was handled efficiently, with understanding and more important, equitably for all involved.

I single out Ron Alvarez because he was the face of your dealership to us. He handled the entire transaction with a great deal of professionalism, he was ever gracious in working out what turned out to be some minor kinks and most of all he was unflappable and ever cheerful in the whole process. He went out of his way in a manner I would not have expected.

Thank you all for making purchasing a new car as about as enjoyable as you can make it. You have earned our continued relationship.

Sincerely,

Michael and Karen

4/24/09

Thank you for your response. I met with Howie and the sales representative to my satisfaction. With the exception of the confusion regarding car options, the overall sale from the moment we entered the store was easy and handled professionally. I appreciated it.

Thanks

Michael

4/24/09

Dear Mr. Chambers:

My spouse and I bought a 2009 Honda VP on Monday this week. We are both very dissatisfied, and it stems from what we believe to be a material misrepresentation of the car and its features by both
the salesman and his manager. We hope to work out an equitable solution before considering other options.

I will be going back to the dealership today with the hope to resolving our dissatisfaction.

Michael and Karen Tags: Boston / Honda / Howie Reske / Ron Alvarez / Sales Howard Boston, MA Categories: Service Dept. Posted on April 20, 2009

I’m writing to applaud the service I received this past Friday evening, 4/17/09, when I arrived late for the 30k check-up on my 2007 Yaris. The service team led by Service Advisor Xanchy Thach was
extremely courteous and professional. Xanchy and his entire team turned what could have been an “uncomfortable imposition” into a seamless pleasant service experience. I will continue to recommend
this dealership, moving forward, for the courtesy and professionalism of its service and sales team as well as its products.

Tags: Boston / service / Toyota / Xanchy Thatch
Sebastiano Danvers, MA Categories: Sales Dept. Posted on April 14, 2009

Dear Mr. Chambers:

I just wanted to share with you the wonderful experience I hade in purchasing my previously owned 2005 E500 Mercedes Benz from Emilio Locilento in your Danvers location. Emilio went above and beyond to accommodate me. I originally saw the car listed on your website and it was in your Burlington location. Emilio made sure that the car was brought to me at the Danvers location so I could test drive it. Needless to say I purchased the car without hesitation. In all the years that I have purchased cars (and I have purchased quite a few) I have never had such an easy and stress free experience. Emilio treated my like a member of his family and for that I am truly grateful. You need more people like Emilio Locilento to be on your team!

Sincerely, Sebastiano John-Boston, MA

Categories: Finance Dept., Sales Dept., Service Dept. Posted on March 30, 2009

Dear Herb, I was completely overwhelmed by the positive experience that I had in buying a previously owned Pocsche Cayenne Turbo from your company. The ‘05 that caught my eye on-line was at your BMW Boston dealership due to its recent trade-in. I initially contacted Joe Santamaria from your Foriegn Motors West facility. (I had purchased a Mercedes Wagon from Joe in 1998 and I was delighted to learn that he was still with your company). Joe used your “Concierge” program and quickly got me in touch with Paul McDaniels at your Commonwealth Ave facility.

I have to admit that I arrived with a chip on my shoulders expecting a bad experience. When I met with Paul, he totally made me feel at ease and comfortable … as if we were old friends. Paul walked me over to Client Advisor Rob Gale who continued in the professional, upfront and friendly manner. After a brief test ride, (my decision), Rob introduced me to Catherine Rogers who made the transaction easy and hassle-free. While the paperwork was being drawn up, Rob made it a special point to introduce me to Frank Miscioscia, the Porsche Service Manager. Frank told me that he was very familiar with my car … that the prior owner took great care of the vehicle and that I got a great Porsche. Frank’s comments closed the deal. I knew I was getting a great car at a great price!

In the ensuing weeks since my purchase, I continue to get great service. I have received follow up calls from Rob telling me the spare key was in. ( I have even bumped into Rob in the street and he asks how the car is doing). When I went to pick the spare key, Paul McDaniels called over to me by my first name asking how the car was. Next, Frank Miscioscia told me that my oil was a bit down (a common occurrence with the Cayenne Turbo) and that he would “top it off’ for me and even offered to get the car washed while I waited.

In conclusion, you have a great company with dedicated people who clearly know what they do …. and they do it in a friendly and pro-consumer manner.

I’m a very satisfied customer.

Tags: BMW Boston / Catherine Rogers / Finance / Frank Miscioscia / Paul McDaniels / Porsche / Rob Gale / Sales / service Brad Sharon, MA Categories: Service Dept. Posted on March 23, 2009

I recently had some recall service performed on my Lexus. Service was preformed very well. But i wanted to let you know about the “extra mile” service provided by RJ Graf, the Parts Manager at Lexus of Sharon. Dropping off my loaner car, i picked up my own car but left my briefcase in the loaner. By the time i realized this, it was after closing (6:10pm Friday) and i had important things in my briefcase i need the next morning. After several panicked calls and getting only the answering machine, i finally called the direct line to parts and luckily got hold of RJ Graf. RJ was extremely nice, immediately located my brief case in the loaner car, called me back and offered to drop it off at my house. I met him 10 minutes later at a location convenient to both of us, and got my briefcase. Thanks to RJ. Great guy! He even gave me a restaurant tip that was excellent!

Brad

Tags: Lexus / Loaner Car / Parts Manager / RJ Graf Tony Boston, MA Categories: Sales Dept. Posted on March 18, 2009

Dear Herb,

I had to let you know that acquiring my Cayenne has been my best car buying experience ever. Raffi, Michael and your son George were wonderful. It was laid back and smooth as ordering a fine steak from Ruth Chris. Raffi did a wonderful job explaining the mechanics of the vehicle. Michael treats you like an old friend. George made the process smooth as silk. I could not ask for more and I plan on being a Herb Chambers customer for the rest of my life. I plan on bringing my uncle to look at a 09' 750 BMW. Thanks for a wonderful experience.

Regards-Tony

Tags: BMW / cayenne / george / michael / raffi Christine, Cherry Valley, MA Categories: Sales Dept. Posted on March 8, 2009

Although we decided on another type of vehicle, we had such a wonderful experience at herb chambers honda in Westboro. Our salesperson, Dave Avery was exceptional. He was extremely knowledgeable
about the vehicle and really made us feel at ease. The sales manager was also incredibly nice with no pressure. We only wish that every dealership could be as great as yours! We plan on recommending this dealership to anyone we know who is interested in a Honda. Thanks for a wonderful experience.

Justin, Boston, MA Categories: Service Dept. Posted on February 27, 2009

Dear Mr. Chambers,

I want to write to you to share praise about your service manager, Joseph Rondinelli at Herb Chambers SAAB in Boston.

My spouse and I recently moved home to Massachusetts with the 2004 SAAB we purchased pre-owned (with 8,000 or so miles on it) in 2006 from a SAAB dealership in Western Pennsylvania.

Let me preface this experience with the statement that we both love SAAB products and the uniqueness of the ownership experience. Between us, we have driven many different SAAB models and enjoyed
each of them. This black convertible is no exception, but over its time with us, it has proven to be quite a temperamental vehicle.

We were lucky to have excellent customer service in PA at the dealership where we bought our car and were cared for by a service representative who I got to know quite well because of the number of
times our car was in service. I learned the importance of a great service representative because of the number of electrical and other glitches that seemed to plague our vehicle (the car would not
start at times, the radio/back-up proximity sensors would cease to work, the rearview mirror would clunk, the CD player failed 2x, etcetera). I asked her once to print out the list of warranty work
done on the car and it was at least three pages long! However, because of the certified warranty, we never had any cost associated with the work and loved the car, so we chalked it up to part of
the experience.

We were lucky to meet Joe at Herb Chambers SAAB. I did not think we would ever find a service representative as terrific as our previous one in PA, but I was wrong. Joe is fantastic! He recently
helped navigate me through an ordeal, which without his guidance I would have spent a great deal of money that did not need to be spent.

While in for warranty work, I also asked the service department to look at the rear of the car because there was a scraping noise. I was notified that my rear brakes were metal-on-metal (and the front brakes were 2 3 mm). I thought this was odd because I had just had the rear rotors and pads replaced in December 07 and only 17-18 thousand miles ago. I also questioned what was happening because I had not needed to replace the front brakes on the car (with about 42 thousand miles on it right now) and I had always learned that front brakes tend to need to be replaced more often than rear. I was hesitant to do the work (brakes/rotors are expensive) after such a short period of time and sought a second opinion. A brake place looked at the car and said there was more repair work that needed to be completed. I called Joe.

Joe took the time to explain a great deal about the mechanical layout of the brakes on a SAAB and told me about a new service bulletin that was distributed to dealers. He offered to have the shop take another look while I was away on vacation.

Ultimately, when I returned, SAAB had approved a goodwill replacement of my rear brakes and rotors all thanks to Joes research and determination to get to the bottom of this. SAAB also approved fixing my roof, which had begun to rub against itself while stowed under the tone cover.

I am grateful for Joe's help and determination to satisfy the customer as well as for his technical knowledge, and I know that I will rely on his advice in the future as I am sure this car will need future warranty work in addition to normal maintenance and wear work.

I love this car, even with its many little quirks and I am happy to return to Herb Chambers SAAB and Joseph Rondinelli to help keep it in top-shape.

Thank you for employing such a terrific staff member.

Justin

Tags: Joseph Rondinelli / Saab / service Customer, Sharon, MA Categories: Finance Dept. Posted on February 26, 2009

2/26/09

Just wanted to say thank you for helping to resolve this matter. We received the check yesterday. It is good to know that there is a place a customer can go to with any concerns.

2/19/09

My husband and I purchased a 2009 Lexus IS 250 on 12-29-08 and picked it up on Jan 10th. We originally signed up for the tire warranty that was offered for 495.00. Subsequently, I changed my mind about the tire warranty and called the finance person before I took delivery of the car and told him that. When I picked up the car on Jan 10th I signed some paperwork and he told me that I would have the refund back within 7-10 days for the 495.00 (we had paid for everything by check). Since then I have made 3 phone calls and my husband even visited the dealership in person on Feb 14 and was told someone would look into it. No one has gotten back to us and there has been no check in the mail. At one point Rob Morris said he would get the check out on 2-9 by fed express and we would have by 2-10. I told him regular mail would be better for us figuring he could mail it 2-9, but still nothing. Can someone please look into this for me and get back to me? Quite frankly I didn't expect the lack of customer service from Herb Chambers Lexus that we have experienced.

Tags: Lexus / Rob Morris / Warranty Tracy, Warwick, RI Categories: Finance Dept., Sales Dept. Posted on February 25, 2009

3/5/09

Mr. Chambers,

I wanted to say thank you for your quality of care. Your quick response to my issue with being refunded for the warranty that I did not agree to was remarkable. I was contacted by Mark Goldstein, the Manager of the Saturn of Warwick to confirm that my situation was being handled, which it was, by Debra Gleavy. She explained that there is an in house way of handling these requests, and that was the reason for the delay. In cases such as mine however, I do not believe that policy should apply, and she agreed. Her professionalism with the handling of my issue was nothing short of impressive. She was considerate and promptly sent out the payment. I am now able to refinance and save over 5,000.00 on my car loan, which is a significant difference. Thank you once again. I love my Mercedes, and am confident once again that Herb Chambers is a name you can trust!

Kind Regards,

Tracy

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2/25/09

Hello,

I purchased a 2006 Mercedes ML350 on the 29th of December 08. The car is beautiful with low mileage and was a fair Smart Price. The sales dept was great, very kind and helpful. However, the financing dept is awful and I feel like I am not being taken seriously and am very annoyed.

First, I was told my credit score was not favorable (around 650) and was given a finance rate of 11.44%. I was told to try and refinance after about a year 1/2 to try to get a better rate. This threw me because I had good credit in the past but I thought I had no reason to not believe the financing MANAGER. This was my first mistake!

I decided to run my own credit report at home and found out from the three leading credit companies that my lowest score was 710. I contacted the dealership and was told to keep the higher percent
because it would be good for my credit?? I HAVE GOOD CREDIT! I began to look to refinance my vehicle and got a better rate of 7.15% (because it is a refinance). I contacted the MANAGER of the
finance department and he said this was not a big difference. The difference is 58.53 dollars a month, why should I pay extra? I am sure he would not.

My next disappointment was when I realized that there was an extended warranty added to my contract without my agreement in the amount of $2,922.00. Unfortunately I did not realize this until
reviewing my paperwork the next day. I contacted the manager and told him since I did not agree to this extended warranty that I would like to be refunded. He agreed, but since has given us
nothing but a run around. I decided to contact Wachovia myself to see what the refund problem is. I was told that there was no problem and all the dealership had to do was go online and cancel
the contract and the refund would go through. A few days ago I received a letter of confirmation that the warranty was cancelled from Wachovia and the request was not submitted right away when I
had asked ( Dec 30th)but submitted in February. They were very prompt with the cancellation and refund, not 30 or 90 + days as I am continually told.

I called my lien holder and sure enough the money had not been refunded. I then called Wachovia and was told the dealership was refunded 100% on Feb 14th. I called the MANAGER of the financing
department at the Saturn of Warwick and he told me that he did not have the same information. I asked him to check and was told he would contact me the next day. Every time I talk to him he says
“wait 30 days” and now its” it may take 90 days”. It has already been done?? Also, I asked him on the 30th of December to cancel this warranty so why did he wait over a Month? This means that
the whole time prior to the February cancellation he was lying to me. Poor, poor customer service. He wrongfully added this warranty and I have to be treated like this?

I am also disappointed in the fact that I was given a horrible and dishonest credit score and financing % am being charged 11.44% on a loan of an incorrect amount and that I am not being credited
for a warranty that has been cancelled. I never agreed to this warranty and am not being helped. Regarding the percent I was given I was told he had to contact so many banks to even get a loan for
me with that score. I received two denials, one said I did not have a sufficient down payment and the other was Citizens bank which is a hard bank to get a loan from. I was never suggested any information such as put more money down to get a better rate. No helpful information was given and I was dumbfounded by the news of my bad credit and did not think to ask.

This is not fair, and I thought I was dealing with a reputable dealership. It is unfortunate; you would think you would receive great service at any time from such a dealership, never mind in a tough economy where word of mouth can be helpful as well as detrimental.

The money has been refunded to your dealership and I would like it credited to my account so I can refinance to a more applicable percentage rate.

Please advise.

Tracy

Tags: Debra / Finance / Gleavy / Goldstein / Mark / Mercedes Barry & Dorothy, Boston, MA Categories: Sales Dept. Posted on February 20, 2009

2/20/09

We are writing to express our appreciation to you for the sales team of James Aiello and Giau Luong. Our previous experience at your dealership was not a pleasant one, but after explaining that to James, he went thru extraordinary efforts to make sure that we would be more then satisfied this time. Having people like James and Giau as the face of your dealership goes a long way in dispelling any negative feelings that we, as customers might have had about Herb Chambers Honda of Boston..

Barry and Dorothy

Tags: Giau Luong / Honda / James Aiello Brandon, Natick, MA Categories: Sales Dept., Service Dept. Posted on February 20, 2009

2/20/09

Dear Mr. Chambers-

Thank you (and Brad) for your prompt action regarding this matter. Quite honestly, it was above and beyond anything I expected. At most, I was hoping for assistance from your dealership in getting
this matter resolved. Never in my wildest dreams did I expect your dealership to refund the money directly to me and seek reimbursement from Alexico especially since, in my eyes, they are the
party truly at fault here.

My one regret is that I did not contact the dealership sooner, though as I mentioned above, I did not feel they were the ones responsible for my ordeal. Had I known they could achieve such quick
results, I would not have hesitated!

Having purchased cars from several local large dealers in the metro Boston area, I can honestly say, you’ve provided the best service out of all of them, hands down. Mercedes Benz of Natick is top
notch in my opinion and many thanks to Brad for resolving this matter in such an expeditious fashion!! You’ve certainly earned a customer here!

Many thanks,

Brandon

2/17/09

Hi,

I bought a new Mercedes from Mercedes Benz of Natick back in August 2008. Shortly after my purchase, pursuant to the terms of the Agreements, I elected to cancel the Gap Insurance ($595) and Alexico Tire and Wheel Travel-Gard coverage ($499). Again, per the terms of the Agreements, I sent notices to Mercedes Benz of Natick for the Gap Insurance and a notice direct to Alexico for the Travel Gard. Both agreements provide up to 60 days for the money to be refunded. After several follow-ups (primarily with Alexico), I have had absolutely no response from Alexico Corporation. I have since filed formal complaints with the Better Business Bureau, the State of Kansas Attorney General’s office and the Massachusetts Insurance Department.

To date, although I have received confirmation that my complaints have been received by the above mentioned parties, I still have yet to hear anything from Alexico.

Given that I purchased this “product” from your firm, you acted as the distributor and Alexico has failed to respond to my repeated requests for cancellation/refund, I am now writing direct to you in hopes that you can use your influence with Alexico to obtain my refund ASAP.

For your reference, the agreement numbers involved are as follows:

TRAVEL GARD agreement#232637; GAP ADDENDUM agreement #2045287. Purchase date of my vehicle was on 8/23/08.

Overall, I’ve had a very positive experience with Herb Chambers and I’d hate to see my perception change due to the failure of one of your vendors to respond. That said, however, I would expect Herb Chambers to select vendors more carefully to ensure customer satisfaction I have experienced anything but with Alexico and will refuse to buy anything from them ever again!

I would greatly appreciate it if someone could assist me in this matter and getting my money (and any applicable finance charges) refunded from Alexico.

Kind regards,

Brandon

Tags: Alexico / Finance / Insurance / Mercedes-Benz Richard, Providence, RI Categories: Sales Dept., Service Dept. Posted on February 18, 2009

2/18/09

Mr. Chambers,

I wish to tell you how pleased I am with my 2006 Cadillac DTS purchased from your dealership in Providence. I purchased this in July of 2008 and have never been happier. At the time of the purchase the salesman and general manager were extremely helpful and responsive to my needs.

Since that time, I have had the car in for maintenance and repairs. This was the first time I have purchased an extended warranty and the oil change/maintenance plan. I have been very pleased with both.

I am writing because I have had the car in for a few minor warranty repairs and the service was impeccable! The service managers were professional and responsive every time. They hustle and attend to the needs of the customers very effectively. Each time that I needed a rental, the transaction was smooth and efficient. I was always contacted about information for the repair or other necessary service.

I just wanted to pass along my extreme satisfaction with the dealership in Providence. I plan to be a long time Cadillac owner and trust that it will be with Herb Chambers. I wish you the best of luck during this trying economic time. Having been a GM customer for quite some time, I am pleased to have his new vehicle for my family.

Sincerely,

Richard

Tags: Cadillac / DTS / Maintenance Alyssa, Boston, MA Categories: Sales Dept. Posted on February 17, 2009

2/17/09

To Herb Chambers:

I recently purchased a SAAB 93 from your Boston dealership. Working with Alex Gathil-Moturi was a pleasure. He was helpful and straightforward. I will definitely recommend him to my family and friends.

Sincerely,

Alyssa

Tags: 93 / Alex Gathil-Moturi / Saab Matt, Westborough, MA Categories: Sales Dept. Posted on February 17, 2009

2/17/09

Dear Mr. Chambers:

I am writing to express my appreciation for the outstanding service Phillip Potheau provided in trading in my 2006 Honda Accord and leasing a new Accord. Phillips enthusiasm and extensive knowledge made for a very positive experience. Moreover, the entire staff with whom I had contact at Herb Chambers Westborough provided excellent service.

Phillip and his sales manager bargained vigorously with me, as I had a very specific number in mind. They, however, never resorted to the high pressure sales tactics that would have pushed me out the door. Indeed, I chose not to do business with two other dealerships because their efforts rubbed me the wrong way. Integrity more than anything else brought me back to your dealership. You deserve and have earned my continued business.

After a few days of driving my new Accord, I discovered I had misplaced a sleeve of CDs. Searches of the house and car were fruitless, and I realized I had left them in the 2006 Accord. Phillip, tracked down the car and retrieved the CDs for me. Frankly, based on my experience with Phillip, I was not surprised. He is truly an asset to your corporation.

Best regards,

Matt

Tags: Accord / Honda / Phillip Patheau John, Auburn, MA Categories: Service Dept. Posted on February 15, 2009

2/13/09

Thank you for the Quick response in resolving my refunds. Adam responded with a sincere concern to regain my trust in your Toyota dealership. Thanks again John

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2/11/09

I wrote to you several months ago on behalf of refunds from two extended warranties that been delayed because of errors in Auburn. I have been there to sign cancellations for the third time in 4 months talked with the general manager twice and probably every person in the finance office with little success. In contract signing I clearly said no and still have little faith in receiving the full amount because of two $70 penalties of policies that this dealership added without permission. My tundra is great I wish I could say the same for the dealership I bought from. This is my 5th purchase from your dealerships and for the first time feel disappointed in my treatment because of there approach in selling cars and policies. I am now 4 months waiting for refunds and it will be $140 + shy of sum paid. Please review this complaint and hopefully you can change there treatment of persons after they purchase the vehicle. I consider myself a loyal customer and was hoping for the same loyalty in return.

Tags: Refund / Tundra Kelly, Danvers, MA Categories: Sales Dept., Service Dept. Posted on February 12, 2009

2/12/09

Good Afternoon,

A few months back I had an issue at the Danvers showroom. After an e-mail to you, everything so taken care of. I wanted to Thank you.

I mentioned I was interested in purchasing another vehicle. I did return to the Danvers store. I did indeed purchase another Hummer. The salesman Clinton Gerrish was wonderful, along with anyone and everyone I dealt with. I thank you for for taking my prior issue seriously. I recently had 2 vehicles serviced in Danvers, my vehicles were serviced with big smiles and a few jokes. The service department is wonderful, especially Jack. My trucks were returned cleaned and quicker than I expected. It was great, again thank you.

I am in the market for an SUV for my daughter, who gets to drive in 2 weeks. I will purchase her vehicle from your Danvers showroom. I hope to remain a loyal customer. I have spoken to Emilio in Danvers, we have plans to meet the first of next week.

I just wanted to take the time to tell you I had the best service and a few laughs as well. You need to know about the wonderful people you have there, not just the complaints.

Thank you Again,

Kelly David, Dracut, MA Categories: Sales Dept. Posted on January 27, 2009

I cannot begin to tell you how satisfied I am with my Smart Cabriolet. From the point of sale to service and your parts department everything has been outstanding! I have referred several folks to Smart Center Lynnfield, because of the A-1 treatment I always receive. Your staff is unmatched, Mark Hock, Gil Otero, Rob Giacalone, and Grace Cosco are a pleasure to do business with. Keep up the outstanding work! Sincerely David

Tags: Cabriolet / Gil Otero / Grace Cosco / Lynnfield / Mark Hock / Rob Giacalone Customer, Milllbury, MA Categories: Sales Dept., Service Dept. Posted on January 26, 2009

1/26/09

I just bought a Pacifica from the BMW dealership in Boston. I was in a bad position when my old car broke down. They had my old car towed to Boston from Millbury as this would have been a large out
of pocket expense for me. They also are having my new car brought to Millbury so I don't have to drive to Boston again. Even though I was at a BMW dealership that was very busy they treated me just like everyone else even though I was buying a used Pacifica. I felt like I was treated like I was buying a BMW. Even while negotiating I was not pressured and they were empathetic to my situation. If I ever have a BMW budget I will definitely go back there. Kudo’s to Ken, Abdoo and Azi. Thank you

Tags: Abdoo / Azi / Ken / milbury / Pacifica Peter, Natick, MA Categories: Sales Dept. Posted on January 21, 2009

It would appear that everyone I have encountered since my purchase last October of a Mini Cooper S Clubman, has an “attitude.” Much to my delight that “attitude” has been great. Pleasant and helpful.

My primary sales person was Darnell with excellent support from Giovani, Aaron and Danielle (I think that is her name). I received thorough explanations and honest assessments of all the options.

Since I was checked out at delivery I have had a couple of minor service issues. Including the initial check out Mark Ravin has been there for all service visits. His “attitude” is one that makes this customer feel that anything I need, want or even think I want, can be done. He is friendly, thorough and an asset to your company.

The car is great too. My thanks to all for making spending money almost easy.

Tags: Aaron / Clubman / Cooper / Danielle / Giovani / Mini Customer, Boston, MA Categories: Sales Dept., Service Dept. Posted on January 20, 2009

I purchased a Honda Civic from Herb Chambers of Boston in 2007 and have been consistently impressed with the level of service that I have received from this dealership. This past weekend I got stuck in snow and noticed the car was vibrating a little on the highway. I took the car in for service without having an appointment and was immediately helped by Michael Rassiccia. He was polite, friendly and extremely helpful. The service department was able to take care of the problem within the day. My greatest compliments to all of the people that work so well together to provide this level of care and customer satisfaction.  I am actively recommending Herb Chambers of Boston to all of my acquaintances!

Tags: Civic / Michael Rassiccia / Sales / service Theresa, Leominster, MA Categories: Sales Dept. Posted on January 19, 2009

A little over a month ago I had the pleasure of working with Bethany and her team at Herb Chambers Honda of Westborough when I purchased a 2008 CRV. It was my first time going through the dealership process and everyone was very attentive and understanding. Bethany took the time to find out what was important to me and then applied that to our test drives. Two of the key selling points for me on the CRV were the backseat mirror built into the sunglass holder and the fold down center tray for accessing the backseat. Both small things, but since Bethany knew that my life revolved around children with severe special needs, my dog, and my family, she was able to find the car that suited all my needs and more. To date my Honda CRV is my second most pleasing purchase (second only to my dog). The car has performed beautifully in all types of weather. This being New England, I have had the opportunity to drive it in the snow, ice, sleet, slush, etc and I have always felt confident in the CRV’s handling and control. (To be honest during some of the big storms this winter, I felt safer in the CRV then I had in my previous car a Jeep Cherokee.) I continue to be impressed by the service provided at Herb Chambers, whether its through Bethany calling to check in, an email from the service department, or simply knowing that I can always get my car washed I feel valued as a costumer and part of the Honda family. I made the right decision when I went to Herb Chambers and while I’m sure my next vehicle will be many years down the road, I will be coming back to Herb Chambers because they have earned my trust and confidence. I am proud to be a Honda owner and thank you for the “great experience” of buying my new CRV!

Tags: Bethany / CRV / Honda / Westborough Heather, Westborough, MA Categories: Sales Dept., Service Dept. Posted on January 19, 2009

1/22/09

I just want you to know that Tom and his team did a FABULOUS job!

After I wrote this email, I called your office to follow up on the email and Nicole suggested that I contact Tom. I did exactly that and he responded immediately, professionally, and with a real
goal of resolution.

After one day of my first discussion with Tom, we drove away with another car from Herb Chambers of Westborough and a very positive experience with the team there.

Job well done across the board! Thanks again Tom. You are a pleasure to work with and Greg and Norman were a delight to work with in helping us find a car. As a sales professional, I truly
respect great customer service and salesmanship. You’ve got a winning combo there in Westborough. My husband and I both noticed and admired it as much as we are admiring the Hyundai.

I will continue to recommend your business to anyone I know seeking a car. Thank you for a great customer experience.

Heather

1/19/09

Dear Herb - I’m escalating a situation to your attention as a dedicated Honda consumer.

We have two Honda’s one leased 2008 Pilot and one owned 2005 Civic. We got both at HC Westborough.

Over the past 6 weeks, the Civic has been emitting some kind of noxious fume (occurs only when the engine is running.) It resulted in my husband going to the emergency room with a number of symptoms including nausea, numbness, faint, etc. The ruled out carbon monoxide poisoning, but could not determine the source. My husband continues to experience intermittent symptoms and I have also one-time suffered this after a short trip as has one other passenger on a four hour trip with him.

We’ve taken it into Westborough 4 times to determine what the problem is. Despite dedicated and good effort by the team there, it remains unresolved. They have not been able to replicate the problem. I just learned from the corporate office that a Honda Field REp would be the next step so I’ve left a message with Rich to set this up.

At this point, we need to speed up the work. If we DO have to get another car, I would like to work with someone that handles sales and service so that we can somehow negotiate a solution that recognizes the frustration and problem that this car has caused. I also think Honda would seek to be aware of this problem for their own manufacturing process.

Please advise. I do want to stress that the team has been very professional and helpful, but now I think we are all at an impasse.

Thank You Heather

Tags: Greg / Hyundai / Nicole / Norman / Sales / Tom Malgorzata, Cambridge, MA Categories: Service Dept. Posted on January 16, 2009

Dear Herb Chambers, I am always amazed by the service in Herb Chambers Mini of Boston, the efficiency, the speed, even the way you maneuver multiple cars in and out of the little space you have… But this time, I want to praise and thank- one person especially, Miraldo in the MINI department. He was not only able to swiftly accommodate several customers at once (impatiently stirring at him while he was helping someone else) but never lost good manners and his unmatched joy of working there. I hope you will recognize his splendid service skills and agility (he does not walk, he runs!)
Malgorzata

Tags: Mini / Miraldo / service Bob, Burlington, MA Categories: Finance Dept., Sales Dept. Posted on January 13, 2009

1/13/06

To Whom It May Concern,

This past weekend I purchased a Certified 2006 A6. I traded in a 2001 A6.Used Car Manager Matt Nichols handled all the details concerning what my car was worth. It was up front and professional. No games or pressure to buy. I was treated with the utmost respect. It was a real pleasure to make this purchase. He had Sales Consultant Jason Grzesik handle my financing and when I picked up the car ALL of the cars’ options were explained in detail. Both men were total professionals and are assets to your company.

Sincerely, Bob

Tags: A6 / Financing / Jason Grzesik / Matt Nichols / Sales Customer, MA Categories: Finance Dept., Sales Dept. Posted on January 13, 2009

1/13/09

I have been driving my new Hyundai Accent for about three weeks now and let me just say I have never been so happy!! I purchased my brand new 09 Accent with help from Stan and Rusty who were just great. They took the time to look at cars in my price range and explain everything thoroughly never making me feel pressured or rushed. I went in looking for a used car and ended up walking out with an 09 model and feeling one hundred percent confident.

Even when signing all those papers in the office, the guys made me feel completely at ease. Dan explained everything that I was signing and answered all of my questions without hesitation. It can be intimidating for someone who is purchasing their first car!

In all, I would come back to Herb Chambers and plan on it when I purchase my next vehicle. Thank you to you and your employees!

Tags: Accent / Dan / Hyundai / Rusty / Stan Andrew, Lowell, MA Categories: Finance Dept., Sales Dept. Posted on January 7, 2009

Mr. Chamber I just wanted to drop a quick note about the sales experience I had with my Smart Car. Mark Dupee, Umer Iqbal, and Steve Baker made my experience stellar! You should be proud to employ
them all, as they represent your excellent reputation. Thank You’s to all involved! and Thank You for the obvious great customer service training you have dispensed! Andrew

PS If you are looking for a Plumber who holds the same high standards as you, I am at your service.

Ed, Westborough, MA Categories: Service Dept. Posted on December 30, 2008

My experience today at Ford of Westborough was the epitome of professionalism and service. Yesterday, I made a random call to service to inquire about having our recently purchased suv looked at.

The front bumper was a bit loose at one corner (most likely a broken clip or bolt) I anticipated leaving it for a day or so. “Jeff” tells me to bring it in in the morning. Service was very busy, I waited about an hour, they corrected the problem, cleaned the vehicle and I was on my way. I couldn't believe it! Paul in sales, Josh in finance, and the service team. I really do appreciate this level of service. Well done!!

Tags: Ford / Jeff / Josh / Paul / service / SUV Lorraine & Stephen, Boston, MA Categories: Sales Dept. Posted on December 30, 2008